Analyst, Transactional Control Customer Relationship Management, Finance

Job title: Analyst, Transactional Control Customer Relationship Management, Finance

Job description: Job Requisition Id: 148176
Business Function: Finance
Primary City: Ottawa
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: UPCEA06
Number of Vacancies: 1
Job Closing Date (MM/DD/YYYY): 09/20/2021

Job Description

The analyst, Transactional Control CRM Finance ensures the timely, accurate and complete overview of commercial orders in Canada Post’s financial systems and leads or participates in projects resulting in continuous improvement to CPC’s financial reporting systems.

Job Responsibilities

Below are the main job requirements and responsibilities for the Analyst, Transactional Control CRM Finance:

• Identifies, analyzes, develops strategies, plans, and coordinates the design, development and implementation of business process improvements and monitoring of Commercial orders to ensure timely, complete and accurate orders. Recommends to senior management priority areas for future development or enhancement. Participates in contingency planning due to labour disruptions as it relates to billing for commercial customers.

• Manages and coordinates, in conjunction with other internal as well as external customer departments, technological change, employee impact studies, feasibility studies, cost/benefit analysis, specialty audits, implementation planning, quality assurance, etc. to ensure that business process changes occur in an efficient, effective, economical and seamless manner.

• Supervises and coordinates the work of others in carrying out specific assignments and be responsible for a team of unionized staff to carry out such tasks. Initiate staffing of unionized staff when required. Will participate in all aspects of the staffing process.

• Controls and monitors commercial orders within SAP to ensure orders are processed in accordance with customers billing preferences. Coordinates the generation of daily order monitoring reports, completion of CRM cases within standard, assignment of suspended orders for correction and weekly reporting to ensure operational KPI metrics are being delivered.

• With Purchasing, and other relevant functions, participates in the development and evaluation of Requests for Proposals (RFP’s) or Requests for Information (RFI’s) issued in support of planned business process improvements and enhancements. Conducts tasks associated with financial assessment and evaluation of the alternatives.

Job Responsibilities (continued)

• Controls, monitors and reports supplier invoice to ensure costs are within budgets. This will require approval of invoices by performing goods receipt and adhoc audits to ensure suppliers are complying with RFP requirements.

• Develops scripts for automated loading (i.e. Winshuttle) to be used by other functions and team members that will assist in the efficient processing of SAP orders. Work with Innovapost and Winshuttle support team to troubleshoot and find solutions scripts are not functioning. Plans, develops and executes testing when there are any new software releases.

• Designs, develops and maintain order and training documentation to support new or revised business or system process changes.

• Approves weekly and monthly invoice runs related to Commercial Billing Approves system changes into production related to Commercial Orders. Creates and approves accruals related to Commercial orders not billed and supplier costs not processed.

• Keeps current with developments in the latest relevant technology, business practices, auditing, and software tools and techniques.

Qualifications

Education

• Post-secondary education in a business, Commerce or Accounting discipline

Experience

• 1-3 years’ experience implementing business process changes or in change management

Other Candidate Requirements

• Proficiency with MS Office, specifically data analysis using MS Excel or MS Access
• Adept at decision making and problem solving
• Influential with superior negotiating and relationship management abilities
• Excellent verbal and written communication skills
• Strong customer service orientation
• Enrolment in a professional accounting designation an asset

Other Information

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences.

We are committed to employment equity and encourage applications from women, Indigenous Peoples, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation

Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation’s best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.

Company: Canada Post

Expected salary:

Location: Ottawa, ON

Job date: Thu, 16 Dec 2021 05:08:37 GMT

Job Source: Careerjet.ca

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