APPLICATION & TECH SUPP SPEC 1 (TECHNOLOGY ASSET LIFE CYCLE MANAGEMENT LEAD)

Job title: APPLICATION & TECH SUPP SPEC 1 (TECHNOLOGY ASSET LIFE CYCLE MANAGEMENT LEAD)

Job description:

• Job ID: 23835
• Job Category: Information & Technology
• Division & Section: Public Health, PH Finance & Administration
• Work Location: 277 Victoria Street, Toronto, M5B 2L6
• Job Type & Duration: Full-time, Permanent
• Hourly Rate and Wage Grade: $44.41 – $48.68 (2022 rate), TF0187, Wage Grade 14
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Qualified List: Candidate List will be established. For applicability and duration, see below.
• Number of Positions Open: 1
• Posting Period: 16-DEC-2021 to 07-JAN-2022
• HR Contact: Safiya Patel, 416-392-6407
• Division Contact: Dominic Carnovale, 416-338-0678

Reporting to the Supervisor, Information & Technology PH (IT Operations), the incumbent provides expertise and leads the on-going IT sustainment program and represents Toronto Public Health (TPH) on Technology Service Division’s (TSD) IT sustainment program. The incumbent provides expertise of a technical and business nature related to application, desktop, mobile, network, security & access management and server Supports in addressing opportunities/challenges.

Major Responsibilities:

• Schedules workload, prepares communications and sets priorities including scheduling work with service provider.
• Leads teams in identification and resolution of issues and problems relative to sustainment as well as the sustainment of TPH computer assets as part of the corporate Life Cycle Management program
• Provides expertise and assistance in assessment, analysis, evaluation of alternatives and resolution of issues and problems in assigned areas including system review processes and IT hardware and software.
• Liaises and coordinates with internal and external groups to resolve problems
• Recommends preventative solutions to mitigate recurrence of similar problems
• Develops and recommends improvements to current environment, policies & processes
• Acquires and disposes of hardware and software
• Maintains inventory of applications and software on computers for sustainment purposes.
• Configures network and server related hardware and software
• Monitors and maintains access and security of data and infrastructure
• Advises desktop configuration management teams on hardware & software technologies and deployment alternatives
• Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives
• Advises security management & control teams on security related technologies and access control alternatives
• Performs capacity planning
• Reviews work of staff and provides training to them
• Prepares, directs, and recommends for approval training material and documentation for use by clients and staff
• Provides training to clients in use of technology
• Prepares statistics and drafts summary reports
• Supports the centralized management of access control
• Installs/rolls out application, hardware and/or software and takes inventory of such assets
• Designs and creates databases.
• Attends committee meetings.
• Travels to off-site locations

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Post-secondary education in a relevant field such as Computer Science, Business Technology or the equivalent combination of education and/or experience.
• Extensive experience providing IT technical support to clients that includes diagnosing, troubleshooting and resolving issues with desktop software, web applications, hardware, mobile wireless devices, network connections, printers and multi-function devices
• Extensive experience in leading sustainment of computer devices through a Technology Asset Life Cycle Management program
• Extensive experience with LAN/WAN/Wireless technology and network hardware
• Extensive experience with desktop/web/cloud applications and software and operating systems (e.g. Microsoft Office Suite and Microsoft Windows)
• Considerable experience in developing and delivering training including needs assessment, program design, delivery, evaluation and related administration.

You must also have:

• Knowledge and understanding of systems and network hardware and software such as Novell Netware, Windows 10/11, Ethernet, IP, routers, switches, and network management tools (e.g. virus protection and server monitoring) and HP, XEROX and/or Lexmark multi-function devices.
• Knowledge and understanding of Service Management and Asset Management tools for incidents and service requests monitoring and updating hardware and software assets.
• Knowledge of configuring and administering automated software delivery, including the creation of packages for delivery.
• Knowledge of current and emerging technology, their application within the business and the ability to apply this knowledge in the development and support of in-house developed applications.
• Knowledge of ITIL processes and IT related policies.
• General knowledge of Occupational Health & Safety Act.
• Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.
• Strong conceptual, analytical and problem solving skills.
• Excellent written and verbal communication skills and the ability to convey, clearly and effectively to a variety of audiences.
• Ability to lift/move IT equipment/boxes up to 40 lbs.
• Ability to vary work schedule based on operational requirements, i.e. work overtime based on Operational requirements.
• Ability to prioritize, plan, organize and work independently and cooperatively with others in a team environment.
• Ability to develop and communicate technical documentation, standards, procedures and preventative maintenance.
• Ability to interact with all levels of staff to facilitate training, monitoring and resolution reporting.
• May need a valid Ontario Class “G” Driver’s License and access to a personal vehicle as required to report to various work sites.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City’s . Candidates will be required to show proof of vaccination during the recruitment process.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’s Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City’s .

Company: City of Toronto

Expected salary: $44.41 – 48.68 per hour

Location: Toronto, ON

Job date: Sat, 18 Dec 2021 02:59:44 GMT

Job Source: Careerjet.ca

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