Assistant Restaurant Manager

Job title: Assistant Restaurant Manager

Job description: Assistant Restaurant Manager

OVERVIEW:

The Assistant Restaurant Manager will work within the Hotel’s Food & Beverage outlets, which includes the management and service delivery of the restaurants: Q at the Empress, Q Bar, Veranda, and Lobby Lounge, as well as the In-Room Dining, on rotational basis. The successful candidate must be dynamic, enthusiastic and passionate about luxury hospitality.

HOTEL OVERVIEW:

Regarded as a Condé Nast Readers’ Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria’s sparkling Inner Harbour with an iconic presence. This luxury hotel in Victoria, British Columbia, offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the Victoria Conference Centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.

Built in 1908, Fairmont Empress recently underwent a $60M complete restoration, resulting in the addition of a new restaurant and bar, Q at the Empress. The hotel now boasts 464 fully restored guest rooms and suites, Lobby Lounge, reception lobby, function space, Willow Stream Spa, fitness center, and swimming pool.

The Assistant Restaurant Manager will ensure that employees provide phenomenal guest experiences resulting in lasting memories. They will lead, develop and coach a team of professional employees to enhance the level of service and meet standards.

SUMMARY OF RESPONSIBILITIES:

Reporting to the Outlet Manager, responsibilities and essential job functions include, but are not limited to the following:

• Provide on-the-floor supervision and support to employees and coach and develop them to ensure standards are being maintained
• Have a good understanding of day-to-day expectations, tasks and operations as well as forethought to upcoming events
• Review guest comments, respond to any concerns in a timely and professional fashion
• Ensure that service essentials, steps of service and brand standards are being followed by the team

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee engagement results
• Support Food and Beverage training as required and follow-up training programs to address any additional needs
• Assist with conducting shift briefings and departmental meetings ensuring that colleagues are well informed and prepared to deliver outstanding service
• Ensure that the overall cleanliness and safety of the outlets are maintained
• Develop and maintain close and effective working relationships with all supporting departments
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
• Participate in hotel committees
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, and local government.
• Perform any other duties, tasks, and assignments within your department as required.

QUALIFICATIONS:

• Must have minimum 1-2 years previous supervisory or management experience in Food & Beverage; preferably in a full service upscale hotel or upscale restaurant
• Previous experience in a similar leadership role is an asset
• Service focused personality is essential and a passion for everything food and beverage
• Strong interpersonal and problem solving abilities and demonstrates the ability to lead by example
• Wine knowledge at or above WSET Level 2 an asset
• Diploma or Degree in Hospitality/Hotel Administration an asset
• Must have valid Serving it Right Certification and FoodSafe Level One
• Schedule flexibility, including early mornings, late nights, weekends and all holidays
• Must be able to lift and carry up to 20+lbs and able to constantly stand and walk throughout shift
• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Company: Accor

Expected salary:

Location: Victoria, BC

Job date: Wed, 02 Jun 2021 02:11:40 GMT