Associate Manager, IRIS Administration

Job title: Associate Manager, IRIS Administration

Job description: Job Description

We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for a Associate Manager, IRIS Administration

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential

Overview:

The Associate Manager for this team is 100% in office and responsible for the effective operation of the Direct to Head Office (D2HO) Team for Individual Customer, Wealth Management.

This team is responsible for providing exceptional customer service by meeting service standards on all tasks that are critical to the business functions related to supporting the various teams and departments in Individual Customer e.g Workspace, inbound mail, A$M and outbound mail not aligned with the corporate mailroom process.

What you will do

• Provide overall leadership and guidance to the team, ensuring effective management and growth of staff through learning opportunities and personal development
• Responsible for the recruitment, training and performance management of 10-15 staff
• Handling of cheque escalation requests including communication with advisor/MA and completion of Quick Deposit entries
• Work in partnership with various areas internally and externally
• Continue to identify trends and innovative ideas
• Collaborate on initiatives with other business partners as well as leaders within Individual Customer
• Ensure processes are completed in accordance with set business guidelines
• Promote and look for continuous improvement opportunities
• Manage to a set budget including salary administration and headcount and investigate any expenses not related to the aligned cost centre.
• Work closely with the Team Coordinator to ensure that all processes are documented and maintained, training plans are in place for new staff, workflow is managed through appropriate scheduling and the necessary resources/tools are available to staff.

What you will bring

• Proven leadership skills, 3-5 years leadership experience an asset
• Ability to take ownership of issues and see them through to resolution
• Demonstrated ability to work independently as well as a team to prioritize, and manage a high-volume of tasks, deadlines, requirements, and decisions
• Ability to work in a fast-paced environment and to successfully lead change
• Driving interest in finding efficiencies and increasing effectiveness
• Knowledge of administrative business processes within Individual Customer
• Knowledge of Wealth Management products and systems – Investment Centre, Quick Deposit, GW mainframe, Fundserv knowledge is an asset
• Ability to analyze complex issues for problem resolution
• Knowledge of workflow within other areas e.g Client Cash Management, Insurance Client Service and New Business an asset
• A proven ability to demonstrate discretion in handling confidential and sensitive client documents and information is critical in this role
• Exceptional interpersonal skills, including a demonstrated strength working in/with high-performance teams
• Outstanding customer service skills
• Ability to inspire, engage, and motivate teams to achieve results for success
• Ability to think strategically and translate concepts into actionable items
• Exceptional verbal and written communication skills
• Demonstrated working experience with budgets is an asset
• Completion of a post-secondary education
• Working knowledge of Microsoft suite of products

Be your best at Canada Life- Apply today

We are one of Canada’s top 100 employers!

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

Company: Canada Life

Expected salary:

Location: Winnipeg, MB

Job date: Thu, 21 Apr 2022 22:47:53 GMT

Job Source: Careerjet.ca

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