Booking concierge

Job title: Booking concierge

Job description:

• As a Booking Concierge, you will perform a critical role for the business that ranges from

delivering compelling customer/guest experiences on the frontline to ensuring a seamless

execution of booking operations on the backend.

• This position is a full time (40 hours /week) salaried role, with benefits.

RESPONSIBILITIES

• Ensure we are meeting our booking and service level objectives by efficiently and effectively

responding to (and converting) conversations/tickets opened via chat, messaging, voice and

email channels.

• Serve as a subject matter expert in answering any questions related to our booking and guest

experiences.

• Act as the first line of support in triaging any issues that occur in our booking or guest

experiences.

• Provide key operational support to the booking, hotel and f&b operations teams as needed.
• Whatever it is, get it done.

BENEFITS

• Competitive salaries
• Health and Dental Benefits
• Passionate and experienced team
• Professional & career growth
• Much more…

• 2+ years of customer sales and service experience, preferably in a travel environment
• Ability to perform under pressure in a fast-paced and dynamic environment.
• Ability to work all shifts, weekends and holidays as needed.
• Excellent verbal and written communication skills in English.
• Proficiency in French, Spanish and/or Portuguese a plus.
• Experience working with OTA’s such as Expedia, Booking.com and Airbnb a plus.
• Previous startup experience a plus.
• Expertise in e-commerce, travel and hospitality a plus

Company: GlobalStep

Expected salary:

Location: Montreal, QC

Job date: Thu, 13 May 2021 22:05:12 GMT