Case Management Administration – Team Leader

Job title: Case Management Administration – Team Leader

Job description: Job Description

Are you a person with a knack for organization and an eye for detail? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

In the Case Management Administration Team Leader position, you will be responsible for leading the team of Administrative and Claims Coordinators, managing individual performance, communicating team objectives and monitoring service level agreements, identifying opportunities for training and employee growth and will propose improvements to existing processes and tools.

What does your typical day look like?

• Consistently monitor production, quality and service levels to ensure a positive customer experience;
• Develop guidelines and processes aimed at ensuring we are delivering superior service to our clients;
• Identify opportunities to improve processes and workflows for better efficiency and effectiveness;
• Develop and lead a high-performance team through training, coaching, motivation, evaluation, clearly communicating expectations and providing continuous feedback;
• Setting and communicating service targets and providing employees with the necessary tools needed to reach their goals and establish and maintain metrics.

What skills and training do you need?

• Bachelor’s degree with business emphasis or equivalent in management experience;
• Demonstrated success in customer service position;
• Proficiency in the Microsoft suite of products;
• Clear and effective communication (verbally and written);
• Leadership qualities and motivational abilities;
• Bilingual: French and English is preferred.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

Note: Only applicants selected for an interview will be contacted.

We offer you

• Global Excel offers more than a position;
• We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
• Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Company: Global Excel

Expected salary:

Location: Sherbrooke, QC – Windsor, ON

Job date: Thu, 09 Dec 2021 05:50:05 GMT

Job Source: Careerjet.ca

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