Director, Major Problem Management

Job title: Director, Major Problem Management

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description

As the Director, Major Problem Management you have an opportunity to provide leadership within the organization as an individual contributor to effect positive change within CIBC. The role is targeted for a senior resource to leverage their abilities to provide ongoing communication with CIBC executives and lead teams to deliver on requirements to improve service delivery and our customer experience.

How You’ll Succeed

Strong Leadership: Be a bold and authentic leader who is passionate about the prevention of problems resulting from incidents and driving organizational improvements to ensure operational stability and customer satisfaction.

Teamwork: Partner constructively and leverage relationships with all stakeholders, vendors and business partners to ensure success. Building trust by successfully identifying problem areas requiring focus, providing executive communication and awareness and the prevention or elimination of recurring incidents. Determining the feasibility of new products / systems by analyzing market/economic data, competitor practices, vendor viability and CIBC architectural fit.

Strategic Development & Execution: Mitigate business risks and reduce impacts (Financial, Reputational, Regulatory and Operational) to CIBC and its various Lines-of-Business (LOBs). Analyzing incident and problem information, to support and drive recommendations and options to all key stakeholders. Assessing the environment, initiatives and procedures; making adjustments to internal operations, actions plans and metrics as necessary to improve productivity and efficiency.

Accountability: Taking accountability to deliver a consistent framework for identifying underlying problem root causes and effective workarounds. Drive higher availability and quality of IT services, associated applications and related infrastructure. Effective leadership of organizational stakeholders to focus on the resolution of higher risk related issues.

Who You Are

You have strong knowledge of and ability to manage (10+years of experience) 24/7 high availability systems. You have expertise in leveraging critical thinking in systems management assessing impact and influence to ensure uptime requirements, change success and incident metrics are met or exceeded. A Business Within a Business–Knowledge of practices and approaches for managing the IT function as a viable business entity. Process centric mindset.

You can demonstrate experience in managing risk in 24/7 environments. Previous experience with Service Level and Vendor Management. You have the ability to partner with other Technology partners including the Project Delivery Services team to develop, implement and manage tactical and strategic plans to ensure resolution objectives are priotized and delivered to meet business needs as well as determining effective utilization of Technology Operations resources.

You have passion in creating innovation, collaborating, and leaders who are up for the challenge of building the bank of the future and delivering solutions that meet our clients’ changing needs.

You are a bold and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and driving successful team performance.

You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results. Oversee the delivery of infrastructure services, ensure operational efficiencies and implement risk mitigation strategies; evaluate and/or implement new technologies supported; negotiate with vendors and clients ensuring linkages to existing technologies, policies and procedures

You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what’s possible

Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location Toronto-483 Bay St 2nd Fl.

Employment Type Regular

Weekly Hours 37.5

Skills

Anticipating the Future (Inactive), Building Effective Teams (Inactive), Building Partnerships (Inactive), Cultivating Innovation (Inactive), Data Analytics (Inactive), Delivering Results (Inactive), Developing Talent (Inactive), Driving Accountability, Driving Vision and Purpose (Inactive), Empowering Others (Inactive), Exercising Learning Agility (Inactive), ITIL (Inactive), IT Management (Inactive), IT Service Management (Inactive), Knowledge Management, Leading with Courage and Authenticity (Inactive), Managing Relationships (Inactive), Taking a Global Perspective (Inactive)

Company: CIBC

Expected salary:

Location: Toronto, ON

Job date: Thu, 16 Dec 2021 04:53:22 GMT

Job Source: Careerjet.ca

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