Duty Manager – Operation Control Centre (OCC)

Job title: Duty Manager – Operation Control Centre (OCC)

Job description: Description

Company: Sunwing Airlines Inc.

Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”. To abide by social distancing guidelines and local regulations, our current hiring process may include telephone or video call interviews and onboarding will be provided virtually when possible, or in-person in accordance with physical distancing guidelines.

With our own award-winning airline, the largest resort chain across the Caribbean, Mexico, and Central America with over 30 properties, a destination management company, and retail businesses, Sunwing is uniquely positioned to be with customers throughout their entire vacation journey.

to learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe.

About You:

You are capable of working in a fast-paced and rapidly changing environment. Adapting your time and workflow to the most pressing issues at hand will be essential. Your decision-making and communication skills are excellent. You will be responsible to oversee day-of operations, short-term future planning and ensure the efficient execution of the daily flight schedule with a focus on safety, regulations, customer satisfaction, and operational expenditures. You will act as the key decision-maker for the operation and execution of network recovery plans. You will report directly to the Manager, Commercial OCC.

What You’ll Do:

• Liaising, assist and support internal and external customers and suppliers.
• On shift oversight of daily operations: maintain schedule integrity, fleet allocation for the best operational result and cost efficiencies.
• Recommend and action the recovery of flight schedules during Irregular Operation (IROP) situations.
• Emergency Response processes as described in the Emergency Response Manual (ERM).
• Overseeing and managing the Company’s Commercial operations while on shift.
• Assist with coordinating the day of staffing for the OCC.
• Escalate significant operational issues as required.
• Drive On-Time Performance (OTP) and Passenger Centric approach.
• Uphold safety and operational standards to ensure that all practices meet or exceed regulatory and corporate requirements
• Adhere to and promote Sunwing’s safety initiatives, and particularly during periods of IROPs
• Champion a departmental culture of operational excellence
• Foster and maintain a departmental culture that is supportive and consistent with the company values
• Other duties as assigned.

What You’ll Need:

• A minimum of five (5) years of work experience in an Airline operations control center.
• Post-secondary education in Aviation Management or a related field, or an equivalent level of education and experience.
• Comprehensive understanding of all areas of Airline Operations focused on safety, security, regulatory compliance, excellence in execution and On-Time Performance.
• Strong communications, organizational and time management abilities with a high attention to detail.
• Strong people management skills.
• Must hold a Restricted Radio Telephone Operators Certificate.
• Must meet Transport Canada age requirements.
• Work experience as a Flight Dispatcher is an asset.
• Work experience as an Airport Supervisor is an asset.
• Must be able to work shift work.

What You’ll Be A Part Of:

• Great travel perks!
• Grow your career with challenging and rewarding work that makes a difference
• Opportunity to give back through our social responsibility initiatives
• Work with a fun, passionate, travel loving team!
• See for yourself!

About Us:

We have grown from the smallest tour operator in Canada to the largest vertically integrated travel company in North America.

So what does that mean? For Sunwing, it means all our products and services are offered in one vacation and all brands fall under the same parent company. We are comprised of leading leisure tour operators, travel retail, destination management, and hotel management.

We are: Sunwing Vacations and Signature Vacations; Sunwing Airlines, SunwingJets, a luxury private jet charter service, Vacation Express, a growing tour operator in the United States, SellOffVacations.com and Luxe Destination Weddings, our travel retail businesses, NexusTours, our destination management company offering ground transportation, popular tours and excursions, and Blue Diamond Resorts, the fastest growing hotel chain in the Caribbean. Blue Diamond operates popular resort brands including Planet Hollywood Hotels & Resorts, Royalton Luxury Resorts, Memories Resorts & Spa, Starfish Hotels & Resorts and Mystique Resorts across the Caribbean and Mexico.

We are also heavily involved in our communities! In 2015, we established the charitable initiative, Sunwing Foundation, to support the development of youth in the communities we operate in.

We are passionate people making vacation dreams come true!

We thank all who apply however only those who meet the qualifications will be contacted.

At Sunwing diversity is important to us. We encourage applications from all humans and will provide, upon request, reasonable accommodations in all aspects of the recruitment and selection process.

Company: Sunwing

Expected salary:

Location: Toronto, ON

Job date: Thu, 24 Jun 2021 06:18:54 GMT