Front Desk Agent

Job title: Front Desk Agent

Job description: Skills:

• Teamwork skills – Asset
• Knowledge of tourist attractions and the city in general – Asset
• Ability to demonstrate customer oriented skills – Asset

The English version is not yet available. Please refer to French version below:

Hotel10, au design actuel et accent historique recherche un candidat prêt à relever des défis. Cet hôtel intime de cent trente-sept chambres conjugue sobriété, minimalisme et confort nec plus ultra et est situé en plein cœur du Montréal effervescent, à l’angle des rues Sherbrooke et Saint-Laurent. Si vous êtes intéressé, n’hésitez pas à nous envoyer votre candidature.

Job description:

• Record the arrival of the customer, in order to regulate the administrative formalities required by the hotel

• Inform the client about the services offered by the hotel and give him the keys to his room

• If necessary, provide information on cultural, gastronomic and other activities proposed by the city or region

• Sometimes, take care of certain reservations (taxi, restaurant, theater …)

• Upon departure, prepare invoices and cash the customer’s payment

• Schedule upstream bookings that arrive by mail, fax or phone

• Respond effectively to all outside calls

• Respond effectively to all internal calls from customers and the team and provide a correct and effective response to each request, transfers to services concessions (Spa, Bar & Restaurant)

• Use at all times the scripts and the greeting formulas, which are put in place

• Properly inform about services and different types of rooms, and promote them to optimize sales

• Respect the standards and procedures put in place

• Ability to communicate and interact in a variety of work situations

• Ability to sell products and services

• Ability to carry out activities related to individual bookings and groups

• Ability to transact

The receptionist is the first person the customer sees when arriving at the hotel. Its role of reception and of direct information is essential. In some hotels, the receptionist also plays the role of the ”concierge” and can take care of the relations with the outside animation. It also has an important indirect administrative role, upstream of the customer’s arrival, in the management of calls, reservations and room schedules.

Education:

• D.E.S. (Secondary School Diploma) – Asset

Language:

• English Spoken and Written – High – Asset
• French Spoken and Written – High – Asset

• Teamwork skills – Asset
• Knowledge of tourist attractions and the city in general – Asset
• Ability to demonstrate customer oriented skills – Asset

Company: Tidan

Expected salary:

Location: Montreal, QC

Job date: Thu, 24 Jun 2021 22:11:46 GMT