Front Office Manager

Job title: Front Office Manager

Job description: With its 90 prestigious rooms and sky-loft suites, all featuring floor-to-ceiling windows and, in some instances, a private terrace, as well as a large ballroom to accomodate up to 500 guests, the elegant hotel combines neoclassicism and contemporay lines in a subdued environment. The exclusive club founded in 1926 by George Stephen has been restored to its original splendor. You will be proud to be part of this exceptional experience.

You are interested in being part of our team, we ask that you send us your resume via our career page at https://www.tidan.com/en/careers/ .

Under the supervision of the General Manager, your role will be to plan, organize, direct and control the activities of the reception to meet the needs and expectations of the customers and to ensure the efficiency of the service, the respect of methods of work and standards of the establishment.

Job description:

• Manage the human resources of reception and reservations departments.
• Organize, direct and control reception and reservation activities to meet the needs and expectations of the clientele.
• Ensure efficiency and cost effectiveness of the service.
• Prepare billing for the group clientele.
• Ensure customer satisfaction during and after service delivery, manage and process complaints as appropriate.
• Track and respond to customer service.
• Train new employees at reception and reservations.
• Prepare employee work schedules
• Occasionally perform all tasks that front desk attendants perform
• Compile department hours to better control labor costs.

Skills:

• Knowledge of the hotel industry – Asset
• Ability to show leadership and supervise teamwork – Asset
• Dynamic – Asset
• Punctual – Asset
• Communication skills – Asset
• Writing skills – Asset
• Discretion – Asset
• Reliable – Asset
• Team work – Asset
• Experience in a unionized environment – Asset
• Have good interpersonal skills – Asset
• Ability to demonstrate customer oriented skills – Asset
• Ability to identify customer needs – Asset
• Service oriented towards quality of services rendered – Asset

Education:

• D.E.C. (Diploma of College Studies) – Asset

Language:

• English Spoken and Written – High – Asset
• French Spoken and Written – High – Asset

• Knowledge of the hotel industry – Asset
• Ability to show leadership and supervise teamwork – Asset
• Dynamic – Asset
• Punctual – Asset
• Communication skills – Asset
• Writing skills – Asset
• Discretion – Asset
• Reliable – Asset
• Team work – Asset
• Experience in a unionized environment – Asset
• Have good interpersonal skills – Asset
• Ability to demonstrate customer oriented skills – Asset
• Ability to identify customer needs – Asset
• Service oriented towards quality of services rendered – Asset

Company: Tidan inc.

Expected salary:

Location: Montreal, QC

Job date: Tue, 01 Jun 2021 22:33:00 GMT