Guest Service Agent

Job title: Guest Service Agent

Job description: Guest Services Agent

First impressions are everything! As a Guest Services Agent with Fairmont Jasper Park Lodge you have the opportunity to provide a warm and welcoming experience for our Guests. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit.

Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow Front Office policies, procedures and service standards
• Welcome, check-in and check-out guests
• Assist guests regarding hotel facilities in an informative and helpful way
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages
• Process and balance postings for each shift
• Maintain Company issued float and balance for each shift
• Ensure that the Front Desk is appropriately supplied and stocked at all times
• Follow all safety and sanitation policies
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Other duties as assigned

Qualifications:

• Related work experience in the hospitality/service industry required
• Previous Front Office experience an asset
• Previous Property Manager, ResView, and Microsoft applications experience an asset
• Excellent organizational, written and verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Sitting: 0-1 hrs/day
• Walking: 7-8 hrs/day
• Standing: 7-8 hrs/day
• Bending/Reaching: 0-3 hrs/day
• Pushing/Pulling: 0-3 hrs/day
• Physical effort: medium, required to lift up to 50lbs
• Environmental stress: busy atmosphere

Company: Accor

Expected salary:

Location: Jasper, AB

Job date: Thu, 17 Jun 2021 05:04:58 GMT