Hotel Ambassador

Job title: Hotel Ambassador

Job description: Hotel Ambassador

Providing engaging, sincere, heartwarming and personalized service is one of the ways our Colleagues are defined at Fairmont Chateau Lake Louise. Be an ambassador for your hotel and our exceptional guest experience as, where your warm greeting and intuitive service will let our guests know – they have arrived!

What is in it for you:

• Experience living in Banff National Park in the iconic location of Lake Louise
• Subsidized staff accommodation provided on-site for full time status
• Access to our Lifestyle Program activities
• One duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:

• Be an Ambassador to the hotel creating memorable experiences for our guests
• Provide warm, sincere and engaging service that ensures guests feel welcome
• Treat each and every guest as a unique individual.
• Maintain a high standard of personal appearance.
• Provide courteous and professional services at all times
• Maintain positive working relations with colleagues and all hotel departments
• Be a liaison with the Front Office, Executive Office and Fairmont Gold to ensure a smooth arrival and farewell experience with VIP guests
• Gain working knowledge of all areas of the Front Office allowing you to assist them during “crunch” periods.
• Provide a positive and welcoming presence in the resort lobby for our hotel guests.
• Meet and greet coaches full of guests on arrival
• Be a host in our exclusive guest lounge, The Living Room
• Know the unique and storied past of the hotel as well as the area and potentially facilitate presentations to our guests on the same
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Your experience and skills include:

• Previous guest service experience required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to multitask and work with minimal supervision
• Ability to maintain high service levels under pressure
• Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
• Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Company: Accor

Expected salary:

Location: Lake Louise, AB

Job date: Sat, 05 Jun 2021 04:40:57 GMT