Hotel Front Desk (Night Shift)

Job title: Hotel Front Desk (Night Shift)

Job description: The Ramada Duncan is looking for a new team member with strong customer service skills who is looking to join a strong and fun team.

Our Hotel is currently closed (since May 2020) as we have rented it to the city to help house the communities vulnerable population. Although the Hotel is currently closed our front desk remains staffed 24 hours a day. The available position is 3 – 4 shifts a week, 10:45pm – 7am. The position may lead into full time with an additional 1 or 2 afternoon shifts 3pm – 11pm.

What you’ll do:

• Greets all customers in a polite and friendly manner
• Answer and appropriately direct all incoming phone calls to the property on a multi-line telephone system
• Assist The Old Fork restaurant by taking and ringing in take-out orders
• Responsible for cash transactions, balancing and securing tills
• Process reservation bookings and cancellations with accuracy
• Follow Covid-19 protocols such as gathering contact information from all guests entering the building, hourly and daily sanitization and cleaning
• Other duties as required

In addition to above duties Night Shift is also responsible for:

• Conducting routine and random patrols of the property for the safety and security of the hotel guests and associates and checking to ensure facilities are secured
• Janitorial duties
• Banquet set-ups

Upon reopening further tasks include:

• Assisting guests on their arrival, departure and during their stay
• Assist in handling guest concerns or complaints and ensure that proper follow up takes place
• Work directly with housekeeping and maintenance via two-way radio and telephone to respond to guest’s requests.

Job Requirements/Qualifications:

• Flexible with scheduling (weekdays weekends and holidays).
• Must be reliable and take pride in their work
• Ability to work independently and cohesively with fellow colleagues as part of a team with minimum supervision
• Excellent communication and organizational skills
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Effective problem solving, conflict management, and decision-making

• Salary/Wage: Starting at $15.20

Job Application Process:

Thank you in advance for your application but please note only those chosen for an interview will be contacted.

Please email resume or deliver it in person to the Front Desk at 140 Trans Canada Highway. No phone calls please.

Company: Ramada Duncan

Expected salary:

Location: Duncan, BC

Job date: Thu, 10 Jun 2021 02:09:47 GMT