Hotel Sales Manager
Job Overview
Job title: Hotel Sales Manager
Job description: A Day in YOUR Life as a Sales Manager:
You know that sales is all about relationships and creating and maintaining mutually beneficial relationships with guests, which will help you clinch sales, leads to repeat business and promote new business opportunities. Knowing your business, market and competition allows you to be successful and contributes to the success of the entire team. You are constantly looking for opportunities to get out in the community or to your feeder markets for networking events, trade shows or any opportunity to get in front of new prospective clients to help you and the hotel be a market leader.
You take pride in your job and the hotel. You look for things that need to be corrected and communicate those opportunities through appropriate channels. By the time you finish your day, you are more than satisfied that you have been successful in managing our existing clients and setting yourself up for success with new clients in the future.
Who you are and why is this important:
Enthusiastic, Attentive and Approachable
Ensuring our guests and team mates feel comfortable.
Organized & Communicative
Clear, concise communication between team members and guests alike creates a smooth operation.
Effective Multi-Tasker
Personal interactions, phones, emails and on-going projects are always in play.
What happens behind the scenes of all those interactions:
You follow company policies such as responding to inquiries and coordinating an event and any other requirements for the processes as outlined by your department leaders;
Stay one step ahead of guest’s needs including and not limited to recording and acting on their preferences, handling their orders, requests, questions and concerns;
Liaise with the Sales and Catering team, the Reservations and Front Office team, and other departments;
Build and strengthen relationships with existing and new customers to enable future/repeat bookings;
Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily cleaning and preparation tasks;
Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;
Follow all company and brand standards to sell the products available including and not limited to using the up selling approach to food and beverage orders;
What are we looking for:
Must be currently based in Downtown Vancouver area, well experienced in the west coast market and all hotel market segmentation.
This position will potentially grow as a dual property role.
1 – 3 years of experience in Sales.
Flexibility to work a variety of shifts.
Strong organizational and decision-making skills.
Strong interpersonal and relationship building skills.
Experience using Windows based software such as MS Excel.
The understanding that SERVICE is the key to any successful business.
Open minded with a positive attitude, creative and social media, tech savvy.
Company: Kressler Recruitment
Expected salary: $50000 – 60000 per year
Location: Vancouver, BC
Job date: Tue, 30 Aug 2022 22:44:32 GMT
Job Source: Careerjet.ca
