Housekeeping Manager

Job title: Housekeeping Manager

Job description: The Four Seasons Resort and Residences Whistler is looking for a Housekeeping Manager who shares a passion for excellence and who infuses enthusiasm into everything they do.

Be ready for a warm Canadian experience! At Four Seasons Resort Whistler, we fill guest’s days with exhilarating adventures on Whistler and Blackcomb mountains and Employee days with happiness and thrilling working experience. We aim not only to be the best Resort to stay in Canada but also the greatest place to work! We offer 273 newly refurbished elegant guest rooms and suites; a luxury Spa and a top rated

Restaurant and Bar, Braidwood & Sidecut that is ranked in the top ten Best Restaurant Bars for the Americas by Tales of the Cocktail Spirited Awards.

The Housekeeping Manager reports to the Director of Housekeeping. We are looking for an energetic, hospitality professional with excellent interpersonal skills, ability to multitask, have a passion for service and people. Applicants will be a willing team player, comfortable with computer systems including Opera, Microsoft Office and HOTSOS and is willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

Your responsibilities will include but will not be limited to:

• Assist the Director of Housekeeping on the daily management of the department
• Lead the department in the absence of the Director of Housekeeping
• Schedule the Housekeeping team to provide maximum service to guests within budgeted guidelines
• Train and supervise the Housekeeping team in the performance of their duties
• Conduct performance evaluations and discipline employees when needed
• Communicate closely with the Night auditor and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.
• Review daily arrivals to ensure proper handling of V.I.P.’s and Return Guests, groups, etc. and to escort V.I.P.’s and Return Guests to their rooms
• Schedule work to be done daily, collect room and floor status sheets for assigned work areas
• Monitor each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, bring employee back to room and coaches the employee on how to correct the deficiency
• Coordinate work orders in assigned section
• Follow up to be sure work is completed
• Release checkout rooms to be sold
• Monitor the performance of House Attendants
• Assure that there are sufficient supplies on the guest floors
• Check cleanliness of guest corridors, stairwells, elevators and Linen Closets
• inspect guest rooms and tour the hotel during each shift, completing maintenance requests as needed
• Complete evening Housekeeping report and follow-up on discrepancies
• Assist other departments as required in resolving problems
• act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee
• respond properly in any hotel emergency or safety situation
• perform other tasks or projects as assigned by hotel management

Company: Four Seasons

Expected salary:

Location: Whistler, BC

Job date: Sat, 15 May 2021 07:26:56 GMT