Human Resources Operations Manager

Job title: Human Resources Operations Manager

Job description: At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you are part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters.

Join us!

Job Summary

The Human Resources (HR) Operations Manager is responsible for employee data security and the quality ownership for all employee data across CN. The incumbent ensures compliance with data privacy legislation and internal requirements through robust employee data security processes and manages employee data quality. Furthermore, the position is accountable for implementing and maintaining data governance and security for employee data across CN and will be called to participate in HR transformation activities including end to end process optimization and data cleanup activities. Moreover, the role oversees the efficient management of the HR Call Center and for leads a team of Data Specialists and Call Center Specialists.

Main Responsibilities

Employee Data Management

· Oversee the daily operations of CN’s Data Management team

· Ensure compliance with Data Privacy legislation

· Oversee security accesses to employee data across the network

· Collaborate with HR, Finance, Legal, Operations and Information and Technology (I&T) on employee data enhancement and compliance requirements

· Establish and lead data quality audits

· Lead data cleanliness efforts

· Automate employee data entry activities

· Create and deliver training to stakeholders manipulating employee data

HR Call Center Management

· Oversee daily operations of CN’s HR Call Center team

· Maintain a continuous improvement process that allows team members to make improvement suggestions and enhance service quality as well as operational efficiency

· Drive a culture of innovation and continuous improvement related to all aspects of service design, including intake, triage, end-to-end case resolution, knowledge, metrics, and quality assurance

Governance and Optimization

· Ensure governance of employee data across the network

· Develop, standardize and review operational procedures, knowledge articles, job aids, decision trees and other operational tools on a regular basis

· Publish regular scorecards for the HR community highlighting Key Performance Indicators (KPIs), trends, new and modified processes, and services as well as other key information

· Participate in end-to-end process review and optimization initiatives within HR

People Management

· Lead a team of Specialists HR Center and Specialists Employee Master Data

· Onboard and train new hires

· Conduct one-on-one regular meetings to ensure regular feedback, answer questions, understand career objectives and build actionable development plans

· Hold regular team meetings focusing on intra-team workflow, team building, operational performance, and other topics

· Participate in recruitment, onboarding, talent review, goal setting, and career development activities

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

Requirements

Experience

o Team and Employee Data Management

o Minimum 5 years of experience leading a team and as a Data Governance and Security Manager

o Experience in coaching

o Experience maintaining and improving processes

o Experience working with large client bases internally and externally

o Experience on data security, governance, regulatory compliance, and analytics

o Experience working with modern Cloud solutions such as ServiceNow and Human Capital Management (HCM) including Workday, Oracle Cloud, and SuccessFactors applications

o Experience designing low-friction business processes

o Experience in business analysis*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

· Bachelor’s Degree in Human Resources, Business Administration, Computer Science, or related discipline

· Six Sigma certification*

*Any designation for these above would be considered as an asset

Competencies

· Sets direction and inspires others

· Communicates with impact

· Collaborates with others and shares information

· Innovates

· Solves problems to create value

· Demonstrates agility and drives change

Technical Skills/Knowledge

· Knowledge of corporate functions (e.g., Human Resources, Finance, I&T, Operations)

· Knowledge of Systems, Applications, and Products (SAP) Master Data and related maintenance tools

· Fluently bilingual both written and verbal (English, French)

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

For internal candidates, note that the grade level of the position will depend on the employee’s experience.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

Company: Canadian National Railway

Expected salary:

Location: Montreal, QC

Job date: Sun, 23 Oct 2022 04:31:28 GMT

Job Source: Careerjet.ca

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