Managed Services – Business Analyst – Knowledge Management

Job title: Managed Services – Business Analyst – Knowledge Management

Job description: Requisition Number: 85450

Business Analyst, Knowledge Management (Managed Services)

Office Location: Mississauga, Calgary, or Edmonton

Job Summary:

As a Business Analyst, Knowledge Management, you’ll work in a dynamic environment supporting our clients. You’ll have the opportunity to utilize your skills and continue to learn new ones.

Insight Canada is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our Teammates have access to the latest and greatest technologies in performing their daily activities. In addition, we offer an attractive compensation program and a comprehensive benefits package which includes Dental, Health Care, Vision, Short/Long Term Disability, Accidental Death and Dismemberment, Life Insurance, and Travel coverage.

Core Responsibilities:

• Provide day to day support, complete operational tasks, and assist peers with problem-solving and escalation
• Support ongoing client departmental operations and environment
• Work collaboratively across a variety of business units to implement new technology, and support existing technologies
• Document processes, procedures and provide weekly status updates to management
• Maintain vendor relationships, and assist operations department with vendor escalation and issue resolution
• Facilitate meetings, as needed

Requirements:

• Experience with / ability to:

• Generate and manage detailed project plans
• Create weekly, monthly, and ad hoc reports per customer and management requirements
• Document application problems and enhancement opportunities
• Create documentation (job aids, SOP’s, user guides, etc.)
• Proficiently use Microsoft tools including Microsoft Office, MS Project, MS Project Server, and SharePoint Portal
• Effective verbal and written communication skills
• Exceptional team relationship management skills and the ability to interface seamlessly with peers as well as management
• Ability to run an effective meeting, including both technical and non-technical attendees
• Must possess leadership qualities and skills that motivate project team members to drive the project to a successful conclusion
• Ability to read, analyze, and interpret general business/professional journals, technical procedures, or regulations
• Ability to write reports and/or business correspondence
• Ability to effectively present information and respond to questions from groups of managers, customers, and other employees
• Must have basic working knowledge of compliance and audits
• Willingness to occasionally work outside of normal business hours to support customer’s global presence

We thank all candidates for their interest, however, only those selected for interviews will be contacted.

About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World’s Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World’s Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today’s talent leads tomorrow’s success. Learn about careers at Insight: .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Mississauga. Calgary or Edmonton || Alberta (CA-AB) || Canada (CA) || INT || None || CA – Mississauga, ON; CA – Calgary, AB; CA – Edmonton, AB ||

Company: Insight Enterprises, Inc.

Expected salary:

Location: Calgary, AB

Job date: Tue, 14 Dec 2021 23:20:01 GMT

Job Source: Careerjet.ca

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