Manager, Lending Administration – National Commercial/Real Estate

Job title: Manager, Lending Administration – National Commercial/Real Estate

Job description: At , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up – as individuals and as a team – to accomplish our strategy.

CWB is on a mission to become the best full-service bank for business owners of Canada.

Bring you. All of you. Proud father. Ally. Outdoor enthusiast. Indigenous elder. Storyteller. Artist. Landscape photographer. Animal rights activist. Student. Labels don’t matter here, but your perspective does.

The opportunity

The Manager, Lending Administration is a technical expert and plays a key role within our National Credit Support team leading a geographically dispersed team in hybrid work environments responsible for loan administration, maintenance and servicing Canadian Western Bank’s loan portfolio. This role works collaboratively with the senior leaders of Credit Support to drive a high level of quality and standards, risk management, strong data integrity, high quality leadership and coaching to both onsite and remote teams. This individual will also provide team leadership and support to credit support specific enterprise-wide projects and initiatives.

Day-to-day deliverables

Risk Management & Reporting

Ensure delivery of accurate and timely credit processing and support for the branch network through continuous collaborative approach with the business and corporate departments through consistent execution of work procedures, policies, and methods in compliance with Canadian Western Bank’s legal, regulatory business policies and procedures. Establishes and implements appropriate risk management practices within functional area. Drive development and accountability to generate predictable daily credit support outcomes, utilizing every experience to improve and enhance existing processes when warranted while safeguarding internal controls.

People Leadership

Adopt CWBs’ play-to-win leadership with a People First approach while leading a team of Lending Administration Specialists. Actively participate in all Talent Management practices inclusive of recruitment, onboarding, weekly one-on-ones, ongoing performance reviews, performance management, coaching, talent development, career design and succession planning to build and retain a high performing team. Promote and demonstrate behaviors that demonstrate CWB values and a growth mindset.

Financial Growth & Profitability

Contributes to the progress of targeted benefit realization from credit processing standardization by actively ensuring standardized lending administration processes are followed and data integrity is consistently achieved, monitored, and maintained. Utilize and provide both financial data and metrics to support strategic initiatives within the business or department. Support the development and sustainment of annual budget, operating within defined approvals within specified functional area and when participating in projects related to but inclusive of greater department scope.

Client focused

Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Establish a collaborative and client-centric relationship with the Credit Support center and branch networks while balancing the efficiencies and governance of a standardized structure. Achieving all SLA (Service Level Agreement) targets and delivering an unrivalled client experience.

Successful incumbent

Core competencies

Play to win approach. Ability to be success in a high stress environment arising from diverse responsibilities, complex processes, multiple stakeholders, and high reputational risk by utilizing effective prioritization, planning, escalation, and teamwork.

Leadership & coach: The two are synonymous. You have a proven ability to influence those in your sphere positively. You are engaged and present for every coaching opportunity.

Results focused: Build and execute a business plan to achieve targets while collaborating and respecting the capabilities and contributions of all team members.

Optimizer. Demonstrated ability to drive efficiencies and continuous improvement in processes aligned with corporate culture and regulations

Independent thinker. An independent thinker with a bent for coming up with creative solutions, connecting knowledge and ideas gained from across the enterprise and seeing the bigger picture.

Problem solving. You approach work with a sense of wonder, learning how to adapt and solve problems utilizing your analytical and reasoning skills – making sound decisions, relying on your confidence to assess complex scenarios.

Collaborative. Demonstrated ability to build and maintain effective relationships with a geographically diverse team in a hybrid work environment to accomplish both individual and team goals aligned with the strategic direction of CWB.

Agile. Strong and highly flexible, solid interpersonal and communication skills that allow one to work effectively in a diverse environment

Foundational knowledge requirements

• Diploma or Degree in Business Administration or related field
• Excellent knowledge of loan administration, collateral securities, and complex credit processes.
• Strong knowledge of the Banking System, Loan Origination Systems, Microsoft Office Suite, and Adobe Forms.
• Understanding of process improvement and continuous process design to achieve optimization

Demonstrated experience

• Seven years credit support experience including 3 years of direct management and leadership experience with teams including direct and remote/virtual locations.
• Change management experience with business transformation projects including coaching and mentoring high performing teams.

Take your career further with CWB. Apply today.

Why work with us?

Winners of Canada’s Most Admired Corporate Culture 2020

& recognized as one of 50 Best Workplaces in Canada by Great Places to Work

• Your voice matters. Help us shape our voice around important social & cultural matters.
• The opportunity to make a difference. Build a team. Make an impact. Put your mark on the CWB landscape.
• Physical health and mental fitness are priorities. Generous time away to practice self-care and family-care with 100% company paid benefit & support programs.
• Flexible work arrangements & everyday flexibility. Make work make sense for you. Hybrid work environments.
• Community giving. Drive economic prosperity in your community. Get involved. Volunteer. Fundraise. All with CWB support.
• Bring your whole self to work. Inclusion is a journey requiring practice & experience that results in a powerful outcome.
• Innovation. Learn. Grow. Enhance. At CWB, we play to win. When we fail, we fail forward.
• Connection. Join, participate, lead an employee represented group (ERG). Find a community within the CWB family.
• Organization wide coaching services. Strategic career design is something we work hard to deliver for all employees.
• Recognition. Peer to peer recognition program. Both “in the moment” and monumental!
• Financial rewards. Yup! We pay you too. Base plus performance incentives.
• Retirement investment strategy. You can’t work forever, so built an RRSP contribution & matching program with financial advisors at the ready to help you make the most of your wealth.
• Company ownership. The knowledge and opportunity to impact the bottom line and be rewarded for it – every day, with our employee share purchase plan.

Grow your career with CWB. Join today.

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As an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.

Closing Date:

• Position closes at 12:01am on the close date identified below. 01/19/2022

Company: Canadian Western Bank

Expected salary:

Location: Canada

Job date: Fri, 07 Jan 2022 02:44:44 GMT

Job Source: Careerjet.ca

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