Night Auditor

Job title: Night Auditor

Job description: There is an opening for a Night Auditor to join the expanding LEVEL team in Vancouver, this exciting opportunity will play an integral part in the LEVEL brand by contributing to overall customer satisfaction and back-office balancing needs.

About the company:

LEVEL Furnished Living offers a unique hospitality experience combining hotel-style services with the comfort of residential living. LEVEL strives for memorable moments for all guests, offering short and long-term stays in our award-winning product. LEVEL combines the style and service of a boutique hotel with the space and comfort of a luxury apartment. LEVEL showcases unparalleled amenities while still offering the home away from home feeling.

About you:

Do you have a positive and upbeat demeanor? Are you a self-starter who is resourceful in problem-solving situations? Are you able to work well under presser and can handle sudden changes in plans? Do you have strong communication skills with both internal stakeholders and external parties? If so, this exciting opportunity will allow you to utilize your strong skillset to contribute to the award-winning hospitality brand LEVEL.

JOB DESCRIPTION:

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Complies with Work Rules and Standards of Conduct.
• Works harmoniously and professionally with co-workers and supervisors.
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Stores and retrieves guest luggage and packages.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

NIGHT AUDIT FUNCTIONS:

• Monitors house accounts, adjusting weekly, and balancing forward daily.
• Sorts shift work balancing adjustments, and charges making all necessary corrections.
• Maintains all necessary system backups daily (PMS, merchant interfaces, etc).
• Sorts shift work balancing adjustments, and charges making all necessary corrections.
• Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily and all back up filed properly.

NON-ESSENTIAL FUNCTIONS:

• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.
• Provide basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service.

Please note that we offer competitive pay, a comprehensive benefits package, and programs to continuously develop and recognize employees.

All interested applicants please apply using the link given.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please. Job Requirements/Qualifications:

Summary of Qualifications & Requirements:

• Must have a minimum 1 year of previous reservations experience in a similar hotel environment.
• Must have strong communication skills in English, verbal and written. Second language an asset.
• Dynamic, enthusiastic, assertive career minded individual.
• High self-initiative, self-starter, dependable and able to multitask in a fast-paced environment.

Job Application Process:

Company: Level Furnished Living

Expected salary:

Location: Vancouver, BC

Job date: Wed, 16 Jun 2021 07:44:19 GMT