Reception and administration officer
Job Overview
Job title: Reception and administration officer
Job description: For more than 40 years, AQPAMM has welcomed and supported the friends and family members of a person living with mental health issues by offering them information, referral, support and tools to help them support their loved one, while taking care of themselves. Located on the Island of Montreal, the AQPAMM is a non-profit organization, with more than 40 years of expertise. Apart from offering support to friends and families, the AQPAMM works to raise public awareness about mental health issues and fight against prejudice.
Within a dynamic, innovative and committed team, the selected candidate will work under the responsibility of the general direction and in collaboration with the clinical team (psychosocial workers and family peer-helpers). This is a key position, since the person embodies the philosophy and values of the organization in the approach related to reception.
1- Welcoming people and their requests
-Greet people without judgment and with kindness (by phone, email and in person)
-Provide information about the services offered by the organization
-Identify if the organization can respond to the caller’s needs
-Refer people to a service or resource adapted to their needs
2- Administrative tasks
– Enter the caller’s contact information into the database
– Send membership forms and provide documentation to new members
– Ensuring member registrations for the various activities offered by AQPAMM
– Schedule and manage meetings on virtual platforms such as Zoom and Google Meet
-Be the focal point with our various suppliers and make the purchases of equipment and materials necessary for the realization of our various projects
-Ensure the maintenance of the filing structure of the organization’s documents
-Give staff access to cloud computing tools in a confidential manner
-Ensure compliance of staff timesheets and prepare payroll
-Track employee leave banks and leave requests
-Ensure the filing and archiving of financial and administrative documents
-Ensure the production and follow-up of customer invoices
-Make bank deposits when required
-Perform other administrative tasks, as requested by the general management
3-Internal organization
– Co-animate an informative session with a psychosocial worker
– Participate in the communications made with the AQPAMM members
– Actively participate in team meetings
– Participate in the preparation of the room with the team for meetings or events
– Find appropriate solutions that meet the needs of the organization, while respecting the procedures in place and ensuring effective communication
Requirements
- Essential – Diploma of college studies
- Essential – Professional Studies diploma
- Important – 3-4 years of experience
Knowledge and abilities
- Essential – Listening and empathy
- Essential – Autonomy
- Essential – Organization and meeting deadlines
- Essential – Computer skills
- Essential – Be sensitive to our mission
Salary benefits : 4 semaines de vacances et 6 jours de congé maladie
Company: AQPAMM
Expected salary:
Location: Montreal, QC
Job date: Fri, 27 May 2022 07:13:23 GMT
Job Source: Careerjet.ca