Receptionist/Administration
Job Overview
Job title: Receptionist/Administration
Job description: To be a first point of contact for Customers by telephone or in person to ensure they receive accurate information and direction. Provides reception and general administration services to the insurance department.
Key Areas of Accountability
· Receives and refers incoming telephone calls to individual staff members and departments
· Greets visitors, responds to enquiries on basic insurance products and services, process renewal letters, identifies additional information needs and directs members to appropriate areas for further assistance; books appointments
· Process payments for all insurance transactions
· Produces routine documents including letters, standard branch documents and basic reports, using computer applications
· Power Broker data entry
· Processes all incoming and outgoing mail
· Performs daily deposits and reconciles eTransfer and online payments.
· Acts as Social Media coordinator for Insurance department (Including Ad panel marketing)
· Provides a variety of routine office administrative support services
· Other duties as may be required for the efficient operation of the department
Qualifications
· Secondary School Diploma
· 0 – 3 years experience or equivalent combination of education and experience
· Demonstrated commitment to applying relevant and applicable policies, procedures in the day-to-day performance of the functions of this position
· Customer service orientation, driven to help members meet needs or resolve problems
· Team player, driven to ensure that the whole team is successful in meeting customer needs
· Strong organizational, time management, and communication skills
· Experience working in a sales environment where formal selling thresholds, targets and goal setting are routine
· Demonstrated commitment to personal and professional development
Competency Requirements
Listening, Understanding and Responding
Listening, Understanding and Responding is the ability to accurately listen and understand, and then respond appropriately when interacting with individuals and groups.
Results Orientation
Results Orientation is a concern for working towards a standard of excellence. The standard may be one’s own past performance, an objective measure, the performance of others, challenging goals one has set or even what anyone has ever done.
Adaptability to Change
Adaptability to Change is the ability and willingness to adapt to and work effectively within a variety of situations and with various individuals or groups. It entails understanding and appreciating different and opposing perspectives on an issue, adapting one’s approach as the requirements of a situation change, and changing or easily accepting changes in the organization or job requirements.
Customer Service Orientation
Customer Service Orientation is the desire to help or serve and build relationships with members and/or internal customers, to meet their needs. It means focusing one’s efforts on discovering and meeting the customer’s needs and expectations. (“Customer” includes members, internal customers or clients, suppliers, etc).
Teamwork and Co-operation
Teamwork and Co-operation involves working co-operatively with others, being part of a team, working together, as opposed to working separately or competitively. These behaviours apply when one is a member of a group of people functioning as a team.
How to Apply
Expiring: Jan 31, 2022
Email:
Get the details you need on 500 jobs – including duties, education required, salary and employment outlook.
Company:
Expected salary:
Location: British Columbia
Job date: Sat, 08 Jan 2022 05:10:05 GMT
Job Source: Careerjet.ca