Reservations & Guest Services Agent

Job title: Reservations & Guest Services Agent

Job description: About Whistler

A world-renowned vacation destination in the spectacular Coast Mountains of British Columbia, just two hours north of Vancouver, Whistler offers a vibrant array of activities throughout the year. Whether you enjoy skiing and snowboarding, golfing on championship courses, dining at award-winning restaurants or taking on the world’s best mountain bike park, indulge in a variety of enriching experiences when you stay at one of our two Whistler hotels – Pan Pacific Mountainside or Pan Pacific Village Centre.

The Role

Pan Pacific Whistler is looking for a Reservations & Guest Services Agent to support the Reservations and Front Desk operations at the hotels.

RESPONSIBILITIES

• Answers phone promptly, professionally with a friendly greeting, and identifying self.
• Promptly answering guest requests (letters, fax, E Mails) within 24 hours
• Daily support to Revenue team, such as, but not limited to, daily opera activities & transactions and OTA inputting.
• Assist the Revenue team with weekly and monthly reporting
• Explain rate structure, available rooms, method of payment/guarantee and cancellation policies, hotel policies, facilities and services to guests.
• Collect pre-registration information such as guest name, address, credit card number, etc.
• Accurately enter guest reservation details into the computer system.
• Review and send written confirmation to the guest.
• Downloading reservation requests from Emails, Extranets, Wholesale partners, Unit Owners and other as required and confirm via email and or on websites as needed.
• Enter reservations Data from Email, Faxed Mails, Reservation forms, and Rooming list.
• Act as a Guest Service Associate when required: Provide pre-arrival, arrival, in-house and departure services.
• Direct guest complaints to appropriate Department Head/Duty Manager.
• Communicate and exchange information with Hotel Sales Department and Front Desk.
• Provide directions to locations within and outside of the Hotel.
• Ensures all duties on task list are completed.
• Perform any other duties as assigned by the Director of Revenue, or Front Office Manager.

Talent Profile

• A minimum 3 years previous customer service experience
• In-depth knowledge of Whistler, surrounding areas and of local tourist products
• Ability to communicate fluently in English both written and verbal
• Previous hotel Front Desk or Reservations experience is an asset
• Second language is an asset

Company: Pan Pacific Hotels Group

Expected salary:

Location: Canada

Job date: Fri, 25 Jun 2021 22:43:13 GMT

Job Source: Careerjet.ca