Senior Account Administration Specialist

Job title: Senior Account Administration Specialist

Job description: Requisition ID: 139871

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Summary:

The Senior Account Administration Specialist is responsible to support the day-to-day operations for all activities related to the administration of client accounts. The key responsibility is the achievement of desired service level agreements, combined with the highest level of operational excellence, flawless quality, continual client service improvement, and client satisfaction. You will play a critical role in the documentation, development, and implementation of all training processes and learning materials related to activities in Account Administration. The incumbent will also mentor and work closely with the Account Administration Officers, act as a subject matter expert and point of contact for escalations. The ability to foster a strong relationship and collaborate closely with the Account Administration team must be a top priority to be successful in this role.

Duties & Responsibilities: (What you will do)

• Responsible to ensure all client requests are completed timely and with the highest level of quality
• Ability to plan, prioritize, and work with minimal supervision
• Assist in planning, initiating, and executing on project initiatives relating to Account Administration
• Identify and champion process improvements needed to improve the client experience
• User Acceptance Testing for functional changes on all systems related to activities within Account Administration for all lines of business
• Participate in project teams as assigned.

• Maintains a high level of communication with Manager, Team Leads, and team members to deliver exceptional service standards.
• Supports the development of staff by providing training opportunities including on-going cross-training and knowledge transfer.
• Responds to questions on policies and procedures affecting client accounts, and service issues.

• Works cohesively with members of the team to foster a positive work environment
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Education & Experience: (What you need)

• 5 years of experience working within the financial services industry of which 3 years working in a back-office environment
• University degree, preferably Business Administration or the equivalent experience

Competency Requirements: (What you bring)

• Excellent knowledge of financial and investment products and their resulting tax reporting requirements.
• Well organized, ability to meet deadlines.
• A strong understanding of regulatory rules and regulations relating to the administration of client accounts
• Strong analytical, problem-solving, and reconciliation skills
• excellent organizational and planning abilities
• ability to adapt to change
• Excellent teambuilding skills
• Ability to define and meet client service commitments and deadlines
• Ability to rank accountability as a top priority of this position
• Be solution driven, resolution at first point of contact
• Ability to cultivate big picture thinking

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: ”for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Company: Scotiabank

Expected salary:

Location: Ottawa, ON

Job date: Sat, 16 Apr 2022 22:33:50 GMT

Job Source: Careerjet.ca

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