Service Rep (Administration, Processing payments, Bank)

Job title: Service Rep (Administration, Processing payments, Bank)

Job description: One of our major banking clients is looking for a Service Rep (Administration, Processing payments, Bank)
Length: 6 Months Contract with a possibility of extension or full-time employment
Location: Toronto, ON – Onsite
Hours: Monday- Friday, 9:00 AM – 5:00 PM
LOB: Technology and Operations

‘The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting… or you may be asked to start sooner than the expected start date if you are able to do so !’

Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to ssingh@teamrecruiter.com

Please mention the job title above in the subject line
The recruiter in charge of this role is Sunita

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Requirements:
CULTURE:
They have a strong attitude and a strong work ethic. They want someone that enjoys the work they do. They are all passionate about providing great quality work. They like to have fun and have a happy work environment

EVP (Employee Value proposition):
This is a great starting point for this individual. They can move to other roles thereafter within the bank.

DESCRIPTION:
Provides day-to-day delivery of critical processes, administration, and servicing activities in in connection with retail and commercial deposits and payments. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc.

Analyzes data and information to provide insights and recommendations.
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.
May perform quality control and training.
Organizes work information to ensure accuracy and completeness.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.
Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.
Follows documented policies and procedures to execute day to day transactions, activities, processes and ensures all Service Level Agreements(SLAs) are met.
Checks and reconciles information and documentation to ensure accuracy and completeness.
Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines.
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.
Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.

Qualifications:
QUALIFICATIONS:
Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge and experience using relevant systems and technology.
Knowledge and understanding of the business unit’s key products and services, processes and controls – Good.
Knowledge of the risk and regulatory requirements of the business – Good.
Prioritization skills – Good.
PC skills (MS Word, Excel, PowerPoint) – Good.
Ability to multi-task in a fast-paced environment.
Basic specialized knowledge.
Verbal & written communication skills – Good.
Organization skills – Good.
Collaboration & team skills – Good.
Analytical and problem solving skills – Good.

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!

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We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.

Have a great day.

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Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

Company: Teamrecruiter.com

Expected salary:

Location: Toronto, ON

Job date: Sat, 12 Mar 2022 00:32:13 GMT

Job Source: Careerjet.ca

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