Services Manager / Administration

Job title: Services Manager / Administration

Job description: You.

You have a passion to raise the bar in the retirement industry. You are an energetic, motivated leader who is able to inspire others to provide the highest standards of performance and customer service. You will have experience in a similar setting with skills and knowledge in the areas of food service, team management, team motivator, catering, leadership, human resources, organizational development and cost management. You are committed to nurturing careers, fostering learning and having fun. If creativity, innovation, service and a chance to make a difference in people’s lives are important to you, then we are eager to hear from you.

Us.

What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get V!VA Retirement Communities. At V!VA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At V!VA we put people first. We are looking for just the right person who shares V!VA’s mission – Making Today Great!

The Career.

As Services Manager for a V!VA Community, you are responsible for overseeing the general administrative tasks of the Community (including payroll, accounts receivable and accounts payable) as well as leading 3 operating teams: concierge, housekeeping and maintenance.

V!VA Leaders work collaboratively together to provide consistently superior service to our Community Members by creating places where they love to live and laugh. They inspire innovation, creativity, passion and a love of service for our Team Members. They are responsible for recruitment, training, performance management and overseeing the daily activities of their teams.

Key Responsibilities:

Pre-Opening:

• Actively participate in the recruitment, selection, hiring, orientation and training of all opening Team Members
• Develop a staffing model for all departments and create job specific task lists for each position
• Actively participate in the development and delivery of V!VA University as a coordinator and trainer
• Liaise with other V!VA Managers to obtain forms, reports and best practices
• Working closely with the Home Office Team, learn and administer accounts payable and bi-weekly payroll protocols
• Working closely with the Community Director, establish procedures for the administration and management of the Community that will meet both the short term and long term operational needs of the Community
• Complete tasks as assigned on the V!VA Master Operational Opening Plan
• Implement V!VA standards (PlayRight Manuals, People Manual, Service Culture Standards) as advised by the Director of Operations and/or her designates
• Develop communications and programs for opening Team Members to ensure their engagement before opening and during the first few months after opening
• Learn all required local and provincial government requirements including but not limited to those of public health, MOL and RHRA.
• Review and know the details of Community living for all new Community Members including but not limited to the contents of all move-in documents and the Living Here Handbook
• Develop post opening goals, tasks and responsibilities to ensure the long term success of the Community

Post-Opening:

• Manage the day-to-day operations of the concierge, housekeeping and maintenance departments including Team Member performance, expenses and systems
• Administer Community payroll and coordinate receivables and payables
• Drive our Culture of Service and Culture of Recognition through consistently superior service delivery and Team Member engagement
• Actively participate in all safety related protocols (trainings, system tests, audits) to maintain a safe working and living environment
• Work collaboratively with all V!VA Managers to provide the Community with leadership, professionalism, passion and innovation
• Other tasks, duties and responsibilities as per the Services Manager Job Description

Qualifications:

• Minimum 5 years hands-on experience in a hotel front office, reception or customer service role; accounting and/or office administration experience is an asset.
• Minimum 3 years management experience in a similar environment
• Post secondary education in a related field or trade is an asset
• Able to walk and/or stand for up to 4 consecutive hours
• Strong written and verbal communication skills are essential; comfortable interacting in a leadership role with Community Members, their families and external services and resources
• Advanced computer skills for job-related functions including use of excel, word and various job-related software programs
• Satisfactory Criminal Reference Check including the vulnerable sector

Company: V!VA Retirement Communities

Expected salary:

Location: Ontario

Job date: Thu, 22 Sep 2022 04:55:05 GMT

Job Source: Careerjet.ca

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