Slot Supervisor

Job title: Slot Supervisor

Job description: Job Description

River Rock Casino Resort is currently searching for a Slot Supervisor with strong leadership and management ability to join our Slot Department. Our Slot Supervisor is responsible for interacting and dealing with customer and employee inquiries related to the operation of machine gaming in our casino.

Duties and responsibilities for our next Slot Supervisor will include:

• Acting as a front-line customer service liaison, answering questions, assisting with orientation of games and the facility – working to create a positive gaming experience for all our guests.
• Motivating, Developing and Supervising Slot Attendants on the floor.
• Participating in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept.
• Providing prompt, courteous service to assure guests have an enjoyable gaming experience.
• Reporting issues to the Slot Shift Manager.
• Signing jackpots and cancelled credits.
• Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity, answer questions and solve disputes.
• Actively seeking out and addressing customer needs and machine problems.
• Assisting with awareness of and excitement for on-going and up-coming Casino promotions.
• Working in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary.
• Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures.
• Preserving Casino and guest confidentiality while at work and away from work.

Successful candidates will demonstrate the following qualifications:

• One year Slot experience preferred.
• Available to work up to 40 hours per week in a variety of shifts including evenings, graveyards and weekends as we operate 24 hour per day, seven days a week.
• A positive “can do” attitude, and the flexibility to perform duties at the highest level in a constantly changing, exciting and evolving machine gaming business.
• Strong oral and written communication skills.
• Strong leadership skills.
• Manual dexterity, technical aptitude and trouble shooting ability is an asset.
• Basic knowledge of slot machine functions is an asset.
• Ability to handle multiple tasks at one time.
• Must be able to work well under pressure in a fast paced, busy environment.
• Serving It Right Certification or the ability to achieve a Serving It Right Certification.
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication.
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests.
• A willingness to learn, develop and achieve new skills for personal and professional development.
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence.
• Live GCC’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship.

Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends, and holidays. The hours of work will be based on operational and business needs.

PERKS when working with us:

• Compensation is based on the Collective Bargaining Agreement (CBA)
• Extended Health & Dental benefits, Employee and Family Assistance Program (EFAP) are offered and determined based on the CBA
• Perkopolis discounts with various vendors
• Team member Hotel and Entertainment industry perks and discounts
• Incredible opportunity to grow within the organization
• Being part of an incredible team filled with various team member appreciation events
• Easily accessible via the Canada Line Skytrain

At River Rock Casino Resort, we seek to hire individuals with diverse backgrounds. If you possess these skills and qualifications, are legally entitled to work in Canada and have a passion for creating exceptional guest experiences we invite you to apply online with confidence. We thank all candidates for their interest; however, only those shortlisted will be contacted.

Company: Great Canadian Gaming

Expected salary:

Location: Richmond, BC

Job date: Thu, 17 Jun 2021 03:39:19 GMT