Spa Experience Coordinator/Spa Attendant

Job title: Spa Experience Coordinator/Spa Attendant

Job description: How would you like to:

• Work for the #1 city hotel in Canada
• Enjoy a competitive wage, extensive benefits plan, and global perks & privileges
• Become part of an extraordinary team
• Enjoy a wellness-based career
• Elevate your career with a global luxury brand offering extensive development opportunities

Then you might be our next Seasonal – Full Time, Spa Experience Coordinator & Spa/Fitness Attendant

PROPERTY OVERVIEW:

At the ocean’s edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Here at the Willow Stream Spa we strive for exceptional service and unbeatable guest comfort. By continuously updating our offerings and learning the latest demand of the market, we continuously earn our Forbes travel and Luxury accreditation.

RESPONSIBILITIES:

Reporting to the Spa Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:

• Performing the duties of Spa Experience Coordinator and/or Spa/Fitness Attendant as assigned
• Ensure Guest satisfaction by ensuring that safety and service is always the first priority in the spa, fitness, and pool facilities.
• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Co-ordinate guest spa experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing spa reservation software.
• Consistently deliver gracious, thoughtful and personalized service in every guest interaction.
• Ability to identify, empathize and appease any guest concerns both in person and in writing.
• Responsible for increasing the departmental revenues through treatment and retail upsells.
• Engage in monthly boutique incentive program through achieving individual and team goals.
• Responsible for increasing the departmental revenues by maximizing treatment room usage.
• Operate point of sale system for all services rendered ensuring all guest folios are accurate.
• Maintain thorough knowledge about all aspects of spa facility, treatments, fitness center, pool and hotel policies and procedures.
• Provide support and assistance to the Spa Team as required
• Adhere to hotel emergency procedures and safety standards to maintain a safe work environment.
• Ensure the facility is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
• Provide tours of the spa and fitness facilities to guests.
• Co-ordinate guest food and beverage orders.
• Responsible for replenishing all service area items and removing/stocking linen consistently throughout the day.
• Adhere to hotel emergency procedures and safety standards to maintain a safe work environment.
• Actively participate in the Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations.
• Comply with Fairmont Hotels & Resorts policies, procedures and code of ethics.
• Perform any and all other tasks which are assigned by management.

QUALIFICATIONS:

• Previous experience in a luxury environment is an asset
• A passion for spa and wellness
• Minimum of 2 years experience in spa or hospitality industry
• Previous experience in retail sales an asset
• Diploma or Degree in hospitality or related field an asset
• Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
• Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
• Strong attention to detail with understanding of luxury elements
• Strong communication and interpersonal skills required with a professional appearance and demeanor.
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently
• A positive individual with the ability to work in a team environment and independently
• Excellent communication skills, both written and verbal
• Computer literacy in Office, Word, Excel
• Previous experience in booking software an asset

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Why Work for Accor?

We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We’re so much more than hotels— We are a worldwide Augmented Hospitality leader. We’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 30+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

To connect with us, please visit careers.accor.com.

Company: Accor

Expected salary:

Location: Vancouver, BC

Job date: Sat, 15 May 2021 07:38:31 GMT