Supervisor Group Benefits Administration

Job title: Supervisor Group Benefits Administration

Job description: Description :

The Supervisor, Group Benefits Administration is responsible for supporting the Client Services Representatives in delivering exceptional service to our partners, plan administrators and clients while actively managing the coaching and upskilling of Client Services Representatives.

Outcomes

Within the first 3 months you will

• Review and understand multicarrier eligibility guidelines
• Complete basic training on internal systems (CRM; WEBS and MPACS)
• Engage in 1-on-1 meetings with direct reports to understand a day in their life
• Review training material and resources as it pertains to systems and processes
• Completion of Group Life and Health Primer course (4 courses)

Within the first 6 months you will

• Develop leadership role with direct team members and Client Services Management team
• Be able to determine which department at GroupHEALTH is responsible for specific lines of business/functions.
• Have a working understanding of each GroupHEALTH benefit and product offering.
• Build and support teamwork with co-workers

Within the first 12 months you will

• Confidently work within our internal systems WEBS and CRM and able to train clients on external use of WEBS
• Solid understanding of our client service expectations
• Work with other departments to ensure cross departmental efficiency and bridge culture across teams

Responsibilities

• Support the Client Service Representatives in the roll-out of departmental procedures, systems and new initiatives
• Collaborate with Manager and Client Service Representative Trainer on ongoing training opportunities within the Client Service Department
• Offer expert support to the Client Service Representatives in daily activities and WEBS Online tools and upgrades
• Provide back up to Manager or other Supervisors as needed
• Formulate and deliver probationary and annual staff reviews to direct reports
• Work with Manager on performance improvement plans for direct reports and ensure ongoing monitoring of these plans
• Participate in the annual salary review process and deliver annual salary conversations with direct reports
• Work alongside Manager to provide feedback on workloads
• In coordination with the Manager, provide recommendations and make supported decisions on escalated client matters
• Monitoring KPI on monthly basis, with a goal of consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH
• Other duties assigned by Manager

Education & Experience

• 3-5 years of related group benefits experience
• Proficiency in office programs required
• 1-2 years in a leadership role is an asset
• GBA Designation (or working towards) an asset
• Experience with CRM systems an asset

Knowledge, Skills & Attributes

• Strong computer skills including Microsoft Office
• Proven attention to detail and analytical skills
• Comfortable with presenting to groups and facilitating learning sessions
• Ability to successfully manage and train others
• Ability in assessing training needs, developing training recommendations
• Critical Thinking in order to resolve escalated matters effectively
• Critical Competencies for ALL

Company: GroupHEALTH

Expected salary:

Location: Surrey, BC

Job date: Sat, 04 Dec 2021 02:56:18 GMT

Job Source: Careerjet.ca

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