Supervisor Group Benefits Administration

Job title: Supervisor Group Benefits Administration

Job description: The Supervisor, Group Benefits Administration is responsible for supporting the Client Services Representatives in delivering exceptional service to our partners, plan administrators and clients while actively managing the coaching and upskilling of Client Services Representatives.

Outcomes

Within the first 3 months you will

• Review and understand multicarrier eligibility guidelines
• Complete basic training on internal systems (CRM; WEBS and MPACS)
• Engage in 1-on-1 meetings with direct reports to understand a day in their life
• Review training material and resources as it pertains to systems and processes
• Completion of Group Life and Health Primer course (4 courses)

Within the first 6 months you will

• Develop leadership role with direct team members and Client Services Management team
• Be able to determine which department at GroupHEALTH is responsible for specific lines of business/functions.
• Have a working understanding of each GroupHEALTH benefit and product offering.
• Build and support teamwork with co-workers

Within the first 12 months you will

• Confidently work within our internal systems WEBS and CRM and able to train clients on external use of WEBS
• Solid understanding of our client service expectations
• Work with other departments to ensure cross departmental efficiency and bridge culture across teams

Responsibilities

• Support the Client Service Representatives in the roll-outof departmental procedures, systems and new initiatives
• Collaborate with Manager and Client Service Representative Trainer on ongoing trainingopportunities within the Client Service Department
• Offer expert support to the Client Service Representativesin daily activities and WEBS Online tools and upgrades
• Provide back up to Manager or other Supervisors asneeded
• Formulate and deliver probationary and annual staffreviews to direct reports
• Work with Manager on performance improvement plansfor direct reports and ensure ongoing monitoring of theseplans
• Participate in the annual salary review process anddeliver annual salary conversations with direct reports
• Work alongside Manager to provide feedback onworkloads
• In coordination with the Manager, providerecommendations and make supported decisions onescalated client matters
• Monitoring KPI on monthly basis, with a goal ofconsistent achievement of reaching a target SLA of 90%and developing promoters of GroupHEALTH
• Other duties assigned by Manager

Education & Experience

• 3-5 years of related group benefits experience
• Proficiency in office programs required
• 1-2 years in a leadership role is an asset
• GBA Designation (or working towards) an asset
• Experience with CRM systems an asset

Knowledge, Skills & Attributes

• Strong computer skills including Microsoft Office
• Proven attention to detail and analytical skills
• Comfortable with presenting to groups and facilitating learning sessions
• Ability to successfully manage and train others
• Ability in assessing training needs, developing trainingrecommendations
• Critical Thinking in order to resolve escalated matters effectively
• Critical Competencies for ALL

Company: GroupHEALTH

Expected salary:

Location: Surrey, BC

Job date: Sun, 05 Dec 2021 05:25:05 GMT

Job Source: Careerjet.ca

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