Supervisor, Order Management

Job title: Supervisor, Order Management

Job description: Why you’ll love Softchoice:

We are a technology company that equips organizations to be agile and innovative, and for their people to be productive, creative and happier at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology portfolio. By doing these things, we create success faster and in circumstances otherwise not possible.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:
As our Order Management Supervisor, you will foster high value relationships, deliver operationally excellent results, drive continuous improvement. You will supervise the tactical execution of a regional Order Management team and be responsible to continuously drive the highest degree of customer experience, execution of order fulfillment and team efficiencies. You will provide first-line management, training, and coaching to a team of Order Management Associates who are responsible for the day-to-day execution and maintenance of the customer’s post sale experience. You will drive achievement of defined team KPI’s, managing key processes, and identifying and developing new metrics to respond to process changes.

What you’ll do:

• Foster High Value Relationships
• Drive a seamless and professional customer experience in all post sales activities, from order entry, fulfillment and delivery.
• Put the customer experience at the forefront of every decision.
• Ensure a productive seller/associate relationship.
• Conduct regular check-ins with supporting seller team management to drive stability and/or identify concerns
• Deliver Operationally Excellent Results
• Focus on execution on team’s responsibilities within key departmental KPI’s, Risk Management and Internal Controls compliance
• Effectively manage delegation of all incoming and outgoing tasks
• Manage team coverage to ensure execution of customer commitments and key business process
• Execute against the Customer Fulfillment team’s management calendar of activities (1×1, Scorecards, LOA’s, coverage)
• Recruiting, train and onboard new staff
• Facilitate performance management processes and discussions
• Lead and contribute to departmental & regional scorecards
• Develop in-depth industry knowledge
• Drive Continuous improvement
• Continuously seek opportunities to innovate; identify and implement process improvements that ultimately enhance the customer experience and operational excellence
• Act as a point of contact between the development team and the business function on projects

What you’ll bring to the table:

• 2+ years of experience within an operations/customer success role with prior experience leading and coaching others.
• Subscribe to continuous learning and self- development
• Have the ability to work in a cross-functional environment with all levels of management
• Possess excellent interpersonal skills with strong orientation towards high energy team based work environments
• Be able to work with minimal supervision, and maintain high productivity standards by being self-driven and motivated to excel
• Have strong written and verbal communication skills and the ability to interact professionally with senior management and other business units
• Be creative with out-of-the-box thinking capabilities, high change agility and strong conceptual and problem solving skills
• Have very strong organization and process skills
• Be detail-orientated and be able to handle multiple tasks, and adapt quickly to changing needs of the business to meet deadlines
• Minimum Education of a College Diploma; University Bachelor’s degree is an asset

Why people love working here:

• Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 16 consecutive years.
• Softchoice has been certified as a Great Place to Work in the United States for several years.
• We offer meaningful work and opportunities for career growth.
• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
• We offer an opportunity to build a career in the technology industry.
• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require an accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to . We are committed to work with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all candidates and team members. With that in mind, we have implemented virtual interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will most likely be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education and check your references.

When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.

Job Requisition ID: 3482
EoE/M/F/Vet/Disability

Mid-Senior Level

#LI-CW1

Company: Softchoice

Expected salary:

Location: Toronto, ON

Job date: Wed, 15 Dec 2021 23:29:01 GMT

Job Source: Careerjet.ca

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