Ticketing Operations, Administration & Reporting Coordinator

Job title: Ticketing Operations, Administration & Reporting Coordinator

Job description: Company Description

Maple Leaf Sports & Entertainment (MLSE) one of the world’s premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto’s sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC’s Academy and the First Team’s practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

Who We Are:

We celebrate the diversity, individuality, and personality of our peers, striving to be the best in class, in every class. We believe in Respect, Resilience, Commitment, and Ambition. We work for, with, and around the people that inspire us to try, persist, and achieve more.

Our work goes beyond games, seasons, trophies, and tours. Our success is measured by more than a scoreboard. Our team is stronger when we stand united. We create, we celebrate, we build, and we become better!

What we choose to do next, means everything! It defines greatness, builds character, makes history, and brings the world to its feet.

Job Description

As a valuable member of the Ticket Operations, Administration and Reporting team, you will have a vital role supporting Ticket Sales and Membership as well as Live, Finance, Legal and Global Partnerships teams at MLSE. Operationally, your role is to ensure events are built, managed, and reported accurately, single and season tickets are processed and distributed, and ticket inventory is managed according to controls; all while maintaining the privacy of account information for our fans. You will provide exemplary customer service to all internal departments by answering questions pertaining to customer account information, pricing controls and ticket management.

Responsibilities

• Administration and maintenance of Season Ticket Membership (STM) accounts
• Execute Membership Renewals
• Execution of event builds, including pricing, barcoding and mobile ticket management as events are announced across multiple venues
• Work in collaboration with internal teams to ensure manifests and maps are accurate
• Administration and Management of Ticketmaster’s online account manager across several brands
• Support internal departments with ticketing requests and troubleshooting of ticketing issues including ticket replacement, scanning issues and refunds.
• Execute event day ticketing including inventory management, team order fulfillment and post event settlement.
• Lead/supervise assigned event day ticket operations for all sports and live entertainment events across all owned/operated venues
• Provide reporting for internal and external contacts on ticket inventory, sales and renewals
• Facilitate a variety of reporting for league requirements and daily balancing of the Archtics ticketing system and overall settlement needs
• Facilitate data cleanse processes within Archtics
• Communicate effectively and efficiently with colleagues and management
• Conduct oneself in a professional manner and take pride and ownership in the organization, its people and the position while maintaining confidentiality at all times
• Perform other related duties as assigned or requested by management

Qualifications

• 2+ years of ticket operations experience is preferred
• Knowledge of ticketing systems, particularly Archtics, is an asset
• Above average knowledge of Microsoft Excel
• Experience with running reports with the ability to filter and handle a large amount of information
• Shown time management skills with an ability to meet shifting timelines and demands
• Attention to detail is critical
• Extraordinary interpersonal, presentation and communication skills
• Motivated by team success while also being individually accountable
• Accepting of direction while also displaying a high level of initiative
• Ability to grasp new technical concepts quickly and problem solve when necessary
• Flexibility to travel between venues in Toronto and Mississauga and work evenings and weekends as required, including some holidays

Additional Information

Apply by: January 14th, 2022

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Company: Maple Leaf Sports

Expected salary:

Location: Toronto, ON

Job date: Sat, 25 Dec 2021 03:52:16 GMT

Job Source: Careerjet.ca

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