Training Specialist, Residential Administration

January 21, 2022 Business Management and Administration

Job Overview

Job title: Training Specialist, Residential Administration

Job description: The Training and Documentation Department oversees the training and development for more than 1000 employees across the company.The team provides job specific training and communications through the intranet, in-class training, soft-skill training, web-based tutorials, peer training, and self-directed learning assignments. The Department is responsible for supporting multiple divisions in the business including Residential Administration, Residential Underwriting, Sales and Commercial divisions nationally.

The Training Specialist is responsible for developing and maintaining training materials and delivering training sessions and programs.

Supports Residential Administration Division
Facilitate semi-monthly orientation and new hire onboarding programs
Facilitate monthly development workshops and information sessions
Completes needs assessments and job task analysis to determine training needs
Creates and maintains materials which include trainer guides, workbooks, job aids, tests, activities, and story boards for eLearning development
Implements training solutions in a variety of formats including instructor-led, support and positioning for self-study and peer-to-peer training.
Evaluates the effectiveness of training solutions
Liaise with Management, Business Analysts, and Subject Matter Experts to determine training needs and to identify changes in training content
Maintain presentation and training materials using the MS Office (Word, PowerPoint, and Excel), Arthur, Review my eLearning and Snag-It.
Provide assistance, coaching and training to address inquiries and concerns from employees or management
Provide back up to the Documentation Specialist and Training Coordinators
Special Projects as assigned by management
Ability to work in a high volume, multi-demand environment
High degree of accuracy and attention to detail
Capacity to learn new technologies/systems/platforms
Strong communication skills, both written and verbal
Excellent customer service skills, with a high aptitude for building client relationships
Demonstrated ability to work independently and in a team environment
Demonstrated ability to exercise sound judgment

The Requirements Needed:

Post secondary education and/or equivalent work experience preferably in a learning-related discipline
One year of mortgage experience preferred
Competency in Microsoft Office (PowerPoint, Word, Excel)
Experience in working with Optimus and First National systems
Bilingual in French (written and verbal) is an asset

Why join First National?

Supportive teamwork focused environment
Collaborative entrepreneurial spirit
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year
Extensive training programs to set our employees up for success

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Expected salary:

Location: Toronto, ON

Job date: Fri, 21 Jan 2022 00:32:32 GMT

Job Source: Careerjet.ca