Bilingual Administrator, Residential Administration
Job Overview
Job title: Bilingual Administrator, Residential Administration
Job description: Working together to be our best!
First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.
If you are ready to join First National’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.
We are hiring a Bilingual Administrator, Residential Administration
Reporting To:
Manager, Residential Administration
Full-Time/Part- Time:
Full-time
Posting Date:
February 24, 2022
Closing Date:
March 10, 2022
Hours of Work:
8:30 a.m. – 5:00 p.m.
Grade:
Office Location:
4
Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
*Eligibility for benefits is dependent on the terms of employment
The Opportunity
The Bilingual Customer Service Administrator is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy
- Process various requests received by fax, mail and/or email
- Identify and process requests in a timely fashion
- Confirm processed request to client in a timely fashion
- Prepare Mortgage Discharge Statements with accurate calculation of payout penalty
- Follow-up with lawyer and/or financial institution to ensure payout is received
- Ensure payout cheque is sufficient to cover payout on date received
- Prepare Mortgage Assumption Statements
- Prepare accurate assumption statements
- Follow-up with Solicitor for receipt of completed assumption documents
- Input accurate new account information into the mortgage system
- Locate and correct errors through the use of reports
- Ensure the accurate processing and update through auditing the processing of co-workers
- Back-up the Customer Service Representative team when needed
- Identify and solve inquiries in a timely fashion
- Follow-up with client to confirm resolution and customer satisfaction
- Complete special projects as assigned by the Supervisor
The Requirements Needed:
- Post-secondary education and/or equivalent work experience
- Mortgage experience an asset
- Competency in MS Office; capacity to learn new technologies/systems
- Strong written and verbal communication skills in both English and French
- Proven organizational skills and demonstrated ability to prioritize and multi-task
- Proven customer service focus
- Excellent telephone manner
- Ability to resolve problems with customers
- Shift work may be required
*This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French.
Why join First National?
- Supportive teamwork focused environment
- Collaborative entrepreneurial spirit
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
- Extensive training programs to set our employees up for success
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at .
We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.
#FNLOON
Other details
- Pay Type Salary
- Toronto, ON, Canada
Company: First National
Expected salary:
Location: Toronto, ON
Job date: Fri, 11 Mar 2022 01:47:56 GMT
Job Source: Careerjet.ca