Bilingual Operations Risk and Administration Specialist (French and English)
Job Overview
Job title: Bilingual Operations Risk and Administration Specialist (French and English)
Job description:
- Bilingual Operations Risk and Administration Specialist (French and English)
Bilingual Operations Risk and Administration Specialist (French and English)
Job ID
0000GSK7
Location
Montreal, Canada
Area of interest
Call Centre
Job type
Permanent – Full Time
Work style
Hybrid Working
Closing date
04-Feb-2022
Job description
HSBC is following Canadian government guidelines to stop the spread of COVID-19. We are keeping our customers, employees and job applicants safe through enhanced safety protocols undertaken at our branches, remote working where possible, mandatory vaccinations and video / telephone interviewing.
Opening up a world of opportunity.
We’re a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About the role
In this role, you will provide operational and administrative support, as well as quality standards to the Wealth and Personal Banking business at the Contact Centre.
The Operations Risk and Administration Specialist will identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
Responsibilities
- Maintain superior and courteous service to internal and external contacts
- Meet expectations in terms of speed, certainty and efficiency of response
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Contributes to team-based approach in completing tasks and meeting internal and external customer needs.
- Participates in quality, regulatory and compliance training in order to meet performance targets
Requirements
- Effective communicator, with strong customer service and interpersonal skills
- Previous customer service / banking industry experience
- Ability to multi-task, and handle large volumes, tight turnarounds and multiple deadlines
- Detailed orientated with good time management and organizational skills
- Team player and development minded
- Some experience with conflict resolution required
- Bilingual (English/French)
- Fluency in Cantonese and/or Mandarin is an asset
- Secondary school graduate
HSBC Proud
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
If this is not the ideal role for you, we invite you to sign up to our so that we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help us build the bank for the future.
We encourage all Indigenous peoples of North America and Persons with Disabilities to self-identify in their applications. In addition, we invite you to reach out to Dianne Calma, our Diversity Recruitment Relationship Manager at for support during the selection process.
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Company: HSBC
Expected salary:
Location: Montreal, QC
Job date: Sun, 23 Jan 2022 04:16:24 GMT
Job Source: Careerjet.ca