Bilingual Senior Administration Officer

January 11, 2022 Business Management and Administration

Job Overview

Job title: Bilingual Senior Administration Officer

Job description: This year, we are proud to celebrate our 175th anniversary. Since our founding in Quebec in 1846, we’ve been committed to improving the financial health of all of our clients. We are driven by the opportunity to help families thrive, communities grow and businesses succeed. As our roots have grown stronger than ever before, we are ready to lead the way for the next 175 years.

Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help its customers improve their financial health. The Laurentian Bank of Canada and its entities are collectively referred to as Laurentian Bank Financial Group (the “Group” or the “Bank”).

With more than 2,900 employees guided by the values of proximity, simplicity and honesty, the Group provides a broad range of advice-based solutions and services to its personal, business and institutional customers. With pan-Canadian activities and a presence in the U.S., the Group is an important player in numerous market segments.

This role sits within LBC Tech, a subsidiary of Laurentian Bank Financial Group.

The incumbent is responsible for the daily administration, processing and reconciliation of Banking products, in accordance with Laurentian Bank’s standards, policies, and procedures. The incumbent is also responsible for maintaining and updating reports, and answering internal and external clients’ inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.
Responsibilities
ºScreen all GIC/Deposit applications for completeness, accuracy, and ambiguity. Administer and process product specific financial or non-financial transactions, according to Laurentian Bank’s standards, policies, and procedures.
ºResearch, prepare, process, balance, reconcile, and ensure quality control of all financial and non-financial transactions for clients. Verify own work for accuracy, clarity, and completeness, and ensure compliance with internal and external audit and regulatory requirements.
ºReconcile CANNEX files and Teller Transaction with Bank Statement to ensure accuracy and completeness.
ºResearch complex items for resolution.
ºResearch and answer inquiries from internal and external clients, including Customer Service or Financial Advisors regarding products and processing issues. Act as Subject Matter Expert on Banking and Deposits products.
ºEscalate and make recommendations to the appropriate authority about any inquiries or issues that are beyond their scope. Submits recommendations to improve work processes to the supervisor.
ºComplete daily workload within strict timeframes set by Laurentian Bank and addresses any issues with the management.
ºParticipates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their function.
Qualifications
ºSolid understanding of Banking and Deposits Administration. Strong processing skills for Non-Registered and Registered GIC accounts. T24 and CPS expertise.
ºAttention to details. Good quality metrics is essential.
º2-3 years of work experience in financial administration or processing within a financial institution is required.
ºPost-secondary Degree or Diploma in Business or in a related field.
ºBilingual (French/English) verbal and written communication skills are mandatory.
ºExcellent attention to detail and accuracy.
º35 to 40 words per minute typing/keyboarding speed; accuracy essential
ºProficiency with MS Office applications, including Word, Excel. PowerPoint, and Outlook.
ºFamiliarity using large and complex financial database systems; ability to learn inquiry functions in back office processing systems.
ºGood interpersonal and communications skills, both verbal and written.
ºExcellent customer service skills with the ability to communicate information effectively.
ºAble to work in a high-volume environment with an extremely demanding time frames.
ºStrong organizational, time-management, and multitasking skills.
ºHighly motivated with a desire to succeed and progress.
ºAbility to work effectively with others as part of a team.
ºFamiliarity with 5S, Kaizen Principles, Six Sigma or other Continuous Improvement methodologies is an asset.
ºFlexibility to work rotating shifts between the hours of 7:30AM and 6PM.
Additional Information
Equity, Diversity & Inclusion:
We are proud to be an equal opportunity employer and are committed to fostering an inclusive and accessible work environment that reflects the diversity of our customers and our communities. We welcome and encourage applications from individuals from all groups, including Indigenous people, women, visible minorities, and persons with disabilities, regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other legally-protected ground.
Accessibility:
Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.
PIPEDA:
We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

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Location: Toronto, ON

Job date: Tue, 11 Jan 2022 00:01:13 GMT

Job Source: Careerjet.ca