Business Analyst, Residential Administration
Job Overview
Job title: Business Analyst, Residential Administration
Job description: Working together to be our best!
First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.
If you are ready to join First National’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.
We are hiring a Business Analyst, Residential Administration!
Reporting To:
Manager, Business Analysis
Full-Time/Part- Time:
Full-time
Posting Date:
3/03/2022
Closing Date:
01/04/2022
Hours of Work:
8:30 a.m. – 5:00 p.m.
Grade:
Office Location:
5
Downtown, Toronto
Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
*Eligibility for benefits is dependent on the terms of employment
The Business Analyst is responsible for investigating opportunities for system improvements and business process changes and for testing system enhancements within the Residential Administration Division. The Business Analyst is responsible to ensure all documentation regarding the system procedures and processes are accurate, timely and filed appropriately.
The Requirements Needed:
- Assists in tracking of Change Requests from conception to implementation, including research, development, and acting as a liaison between the IT department, the Residential Administration department and all other departments affected by the change(s)
- Acts to support the Manager in the execution of strategies and goals developed during stakeholder consultation
- Assists in document change management for Residential Administration
- Assists in process mapping for Residential Administration departments and liaises with Training department to manage communication and documentation of process changes
- Assists in building mockups, examples, and prototypes of proposed changes
- Assists with idea generation for possible business and/or system solutions
- Supports all servicing systems used in the Residential Division, including but not limited to Optimus, Merlin, My Mortgage and the Servicing Workflow Hub
- Develops and submits the system requests as per the business needs for IT to evaluate, program and implement as efficiently and effectively as possible. Provides support to QA group during testing to ensure User Ability Testing is executed when necessary
- Uses tools such as MS SQL and Optimus queries to extract data analytics to support business operations in servicing as well as internal research for the BA team.
- Acts as a consultant for other related projects that affect Residential Administration.
- Other duties assigned by management
Skills and Attributes:
- Highly proficient with Microsoft office (PowerPoint, Word and Excel)
- Strong verbal and written communication skills
- Builds trusting relationships with all stakeholders
- Strong presentation, facilitation skills
- Strong Problem-Solving Skills
- Ability to self-motivate, prioritize and to meet all deadlines
Education/Certification/Experience Requirements:
- Post-secondary education and/or equivalent work experience
- 2+ years’ experience with First National systems an asset
Why join First National?
- Bright open concept office environment
- Large kitchens with a coffee and latte maker to enjoy at no cost
- Supportive teamwork focused environment
- Collaborative entrepreneurial spirit
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
- Extensive training programs to set our employees up for success
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at .
We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.
#FNLOON
Other details
- Job Family Residential Administration (RAD)
- Pay Type Salary
- Toronto, ON, Canada
Company: First National
Expected salary:
Location: Toronto, ON
Job date: Fri, 11 Mar 2022 02:11:44 GMT
Job Source: Careerjet.ca