IT Service Technicial, Finance & Administration ( Partners Community Health)

Job title: IT Service Technicial, Finance & Administration ( Partners Community Health)

Job description: Job Description

Position: IT Servie Technician

File#:2022-27819

Status: Permanent Full-Time (x1)

Dept/Health System: Finance & Administration

Location: Partners Community Health (Mississauga)

Posted: July 04, 2022

Internal Deadline: July 18, 2022

PARTNERS COMMUNITY HEALTH

IT Service Technician, Finance & Administration – Partners Community Health

Please note: Trillium Health Partners is supporting this recruitment as a service to Partners Community Health.

Partners Community Health (PCH) is a new, not-for-profit charitable organization formed in response to growing health care needs in this community, to deliver services that give people access to the care they need, when they need it, right in their own community. By operating community-based health hubs and partnering with the Mississauga Ontario Health Team, Trillium Health Partners and across the community, PCH will support an interconnected system of care where services are centered around the people that use them. Ultimately this will lead to better health outcomes and a heathier community.

Reporting to the Director, Finance & Administration the IT Service Technician will work independently as well as part of a team to support the organizations defined service expectations. The primary responsibility and accountability is to resolve client technology issues and challenges in an efficient, timely and courteous manner via various communication methods including phone, voicemail, email and in person. In addition, this role is required to lead and assist in various IT related projects as required.

This is an exciting opportunity to join a growing organization for someone who is highly self-motivated, passionate, delivers results and excels in relationship-building.

Key Responsibilities

• Working collaboratively with staff, provide technical support to users throughout the organization;
• Document issues and troubleshooting steps in Incident Management System and knowledge base;
• Deploy hardware including printers, mobile devices, laptops/desktops etc.;
• Provide assistance for troubleshooting of hardware, software and network issues;
• Performs proactive and preventive maintenance on end user devices;
• Common administration activities with Active Directory to support users;
• Provide end-user training when required;
• Actively seek opportunities for service improvement, recognizing the needs and expectations of the stakeholders;
• Assist in cross training & documentation within immediate support team;
• Ensuring alignment and synergies with THP’s Information System Team;
• Other related duties as assigned.

Key Qualifications:

• University Degree or College Diploma in a computer related field or equivalent work experience
• Experience in supply chain management and healthcare is an asset
• 2+ years’ experience in providing customer support with a high level of professionalism
• 5+ years of experience in PC Desktop support
• Project Management Skills and procurement experience is preferred
• Strong client computing experience e.g. desktops, laptops, printers, mobile devices (iPhone etc.), multifunction devices, desktop phones, voicemail;
• Advanced Windows 10 knowledge and Microsoft Office is required,
• Certification and/or knowledge of the following programs is preferred: ITIL Foundations certification, CompTIA A+ certification, Microsoft MCSA, Microsoft MCSE, ATPAR knowledge, Adobe’s EchoSign, Office 365.
• Strong troubleshooting skills with focus on root cause analysis;
• Solid skills in supporting common end user applications including Microsoft Office, Internet Explorer, Outlook, ATPAR etc.;
• Experience with tools and technologies such as Dell KACE, SCCM, Bomgar, Mobile Iron BYOD, Active Directory, Microsoft Exchange;
• Knowledge of networking technologies such as VNP, TCP/IP, and wireless;
• Experience with IT Service Management tools such as FrontRange ITSM / HEAT;
• Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills;
• Works well under pressure and time constraints and can prioritize competing priorities appropriately.
• Direct hospital or healthcare experience is an asset.

PCH is an equal opportunity employer. PCH has an inclusive and equitable approach. We believe that diverse and inclusive teams enable us to make better decisions and inspire a culture of belonging so that we can better serve our people, residents and community. In accordance with the and the , we are committed to providing accommodations and will work with employees to meet their needs through the recruitment process. If you are a person with a disability and require assistance during the application process, please let us know. We embrace an inclusive work environment and welcome members of all backgrounds and perspectives to apply.

All staff, and medical staff at PCH will be required to provide proof of full vaccination with a COVID-19 vaccine, with the exception of those who have an approved medical exemption or accommodation.

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.

Company: Trillium Health Partners

Expected salary:

Location: Mississauga, ON

Job date: Wed, 06 Jul 2022 05:47:46 GMT

Job Source: Careerjet.ca

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