Supervisor, Retail Loans Administration
Job Overview
Job title: Supervisor, Retail Loans Administration
Job description: Job Description:
The Supervisor, Retail Loans Administration is responsible for the day-to-day operations of the retail loans team. This position is responsible for supervision, training, motivation, and guidance of direct reports to ensure a premium level of customer service is provided to both internal and external customers and high levels of productivity and quality of work exist within the department.
Here’s what would be included as a part of your typical day: * Leadership: Provides leadership to direct reports including performance management, training, goal setting; completing performance reviews, regular coaching and feedback to reinforce positive behaviors or identify and correct issues or concerns. Enhances and strengthens department communication through regular staff meetings, group discussions, individual exchanges, in-branch training sessions and presentations. Participates in recruitment for the department including the interview and selection process and provides recommendations on hiring decisions.
- Process Management: Ensure staff is properly trained on all required systems and up-to-date and/or trained on policies and procedures, including compliance and anti-money laundering legislation and training. Maintains established procedures with respect to confidentiality, negotiable items, equipment and surroundings to meet safety, legal and procedural requirements.
- Operations: Implements and maintains streamlined processes, systems, and controls to enable: efficient transaction processing; optimize service delivery; and mitigate risk within the established quality and service standards. Communicates and manages implementation of required changes within the department ensuring staff fully understand and are aligned with changes required.
- Administrative Support: Complete required administrative tasks and act as backup to department staff when required. Complete or participate in special projects and/or assignments, as required People Leadership Select the level(s) of direct supervisory responsibility for this role.
Required Skills, Experience & Qualifications:
- High School Diploma Certificate, Other Certifications, Designations or Licenses
- 2 years related experience
- 1 year previous supervisory experience
- Proficient with computer software applications e.g., MS Office
- Proven ability to motivate others and work well in a team environment
- Demonstrated ability to effectively manage change within a department
- Effective interpersonal skills with the ability to communicate both verbally and in writing
- Demonstrated effective time management and organizational skills with the ability to multi-task
Why work for us?
We offer a total rewards package that recognizes the meaningful work you do to support our members and our communities, which includes:
- A competitive base salary plus performance-based incentive compensation
- Annual merit pay increases
- Flexible benefits as well as support for retirement benefits
- Vacation time, a flexible “Day4U” and the option to purchase up to five additional vacation days
- Other financial perks such as our Employee Banking Advantages which includes waived or reduced financial service fees, reduced rates on personal loans, mortgages and no-interest loans on lifestyle-related items that promote health, wellness, learning and business aptitude
In addition you can enjoy socially conscious perks, like three paid days off every year, to volunteer for causes you care about.
What’s your place in the First West story? Apply now and let’s find out together.
First West regrets that only candidates selected for an interview will be contacted.
Diversity & Inclusion
First West Credit Union is committed to diversity and inclusion. Our goal is to create an inclusive, accessible environment for our candidates and employees that reflects the communities in which operate. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, accessible meeting rooms or other types of accommodation), please let us know and we will work with you to meet your needs
About Us
If you believe in the same things we do, let’s talk.
We’re a financial cooperative that does things differently. That means we create innovative yet simple solutions to help people achieve their financial dreams and life goals. We make a difference by helping to build healthy communities. Our work environments will accelerate your personal and professional growth inspiring you to lead with courage. We strive to be an employer of choice in Canada, not just for what we do, but how we do it.
Exceed the limits of what you thought was possible and bring out your full potential. Inspire yourself with purpose and create new possibilities- for your future, for the lives of others and for the communities you’re part of.
About Us:
If you believe in the same things we do, let’s talk.
We’re a financial cooperative that does things differently. That means we create innovative yet simple solutions to help people achieve their financial dreams and life goals. We make a difference by helping to build healthy communities. Our work environments will accelerate your personal and professional growth inspiring you to lead with courage. We strive to be an employer of choice in Canada, not just for what we do, but how we do it.
Exceed the limits of what you thought was possible and bring out your full potential. Inspire yourself with purpose and create new possibilities- for your future, for the lives of others and for the communities you’re part of.
Company: First West Credit Union
Expected salary:
Location: Canada
Job date: Sun, 05 Dec 2021 00:44:07 GMT
Job Source: Careerjet.ca