Warranty Manager, Claim Administration and Liaison

Job title: Warranty Manager, Claim Administration and Liaison

Job description: Drive your Career!

We love our cars, but it’s the people behind them who make them what they are. To market, sell, and service great cars, we need great people. That’s why at Volkswagen Group Canada, we are passionate about our cars and our brand and foster this same passion and drive in our people. We know that the right people in the right positions can do incredible things, and we love making that happen.

We are currently looking for a Warranty Manager, Claim Adminstration and Liaison

at our Volkswagen Group Canada Corporate Offices in Ajax, ON

Job Summary:

The Warranty Manager, Claim Administration and Liaison is responsible for oversight and activities of the Claims Specialists, Warranty Campaign Specialist, Dealer Consulting and Paint & Corrosion Specialists. Provides technical expertise within the warranty department to ensure compliance with established warranty policy and procedures.

Is also a liaison between Group Warranty and the Volkswagen and Audi Brands, Group Technical Service and Product Support.

Job Responsibilities:

The Warranty Manager, Claim Administration and Liaison Manger is responsible for leading the following core business activities.

• Defines Warranty Budgets
• Ensures compliance with Warranty & Campaigns claims processing
• Ensures that Dealership warranty audits are performed within provincial and local regulations
• Preforms market self-audits as required
• Ensures Dealer Audit Summary of Claims value adjustment is aligned with factory handbook
• Warranty Management including Ease of Doing Business Warranty, Base Warranty, CPO Warranty
• Ensures that team and individual operational KPI’s are met/exceeded
• Provides monthly reports on Warranty PKI’s
• Plans and manages new vehicle launch activities related to warranty.
• Aligns with Cost Management for cost monitoring
• Coordinates with Dealer Consultants and Warranty Field Managers for dealer coaching as needed.
• Liaison between Product Support and Technical Assistance
• Provides coaching and training for claims specialists and warranty field managers
• Assures adequate and updated Training for the Network is offered
• Participate in conferences and meeting with HQ
• Ensures alignment between Warranty and Technical Service on Warranty policy

Qualifications

What we are looking for:

• Bachelor’s Degree/Diploma
• 5-8 years of previous management experience in technical knowledge on automobiles and repair process as well as working knowledge of retail after sales processes and systems
• Must be familiar with the warranty processes and financial implications
• Must be customer centric focused and engaged people leader
• Must have strong dealership and corporate understanding
• Strong analytical, strategic and problem solving ability
• Must be a self-starter and capable of accurately prioritizing business needs
• Proficient in MS suite of products; Excel, Powerpoint, Word
• Excellent written and verbal communication skills
• Highly organized and ability to set priorities
• Occassional travel up to 10%
• Some overtime required as needed

Additional information: Volkswagen Group Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Recruiter who will consult with you to determine an appropriate accommodation.

Volkswagen Group Canada Inc.is committed to the health, safety, and well-being of our employees. Effective November 8, 2021, Volkswagen Group Canada Inc. will require all new employees to be fully vaccinated (with the number of doses recommended by public health guidance) against COVID-19. New employees will be required to provide proof of vaccination or entitlement to an exemption. If you are entitled to an exemption (as determined by Volkswagen Group Canada Inc.) then you will be required to follow the company’s applicable protocol for unvaccinated workers. Volkswagen Group Canada Inc. is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Company: Audi

Expected salary:

Location: Ontario

Job date: Sun, 27 Mar 2022 07:10:04 GMT

Job Source: Careerjet.ca

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